Job description

Position title
Client Services Analyst
Location
Kuala Lumpur
Business Function
Operations
Reporting to
Nazreen Muhamad
Department
Middle Office Services

Department overview:
The Middle Office group takes on the unique clients and projects that do not fit in the core business offering of WSO Services. This group is responsible for loan trade settlement.
Position summary
The goal of a Middle Office Analyst is to oversee Trade Settlement client relationships. Provide excellent customer service and loan settlement services to our growing client base while adhering to strict deadlines and targets given. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks.
Duties & accountabilities
Manage client portfolio(s)/Agency trades in our loan Trade Settlement outsourcing services
Communicate proactively and effectively with clients
Coordinate with trade counterparties to receive and review par and distressed trade documentation
Coordination with legal counsel and follow up, when needed, for distressed trades and participations
Coordinate trade closings among clients, counterparties, and agents
Review trade documentation, includes trade confirms, assignment agreements, and funding memos for discrepancies prior to settlement including using third party systems
Follow up on outstanding trades and keep current comments updated
Deliver closing packets to custodians and clients before stated deadlines
Report client metrics and trends on a monthly basis
Education and experience
BA or BS or equal work experience
Commercial awareness

Knowledge of par and distressed loans and the documentation
Knowledge of trade fee calculations
Ability to read and interpret credit agreements
Experience with daily loan transactions
Exposure to ClearPar/TSI/Markit WSO systems a plus
Management requirements
N/A
Personal competencies
Personal impact

Excellent attention to detail
Strong work ethic
Takes initiative and ownership of job responsibilities
Must be able to perform job duties accurately and timely
Must adhere to deadlines and targets given
Strong customer service skills
Communication

Strong verbal and written communications skills
Prepare various reports and metrics needed by internal management or special client requests
Teamwork

Must be able to work well with others in a team environment
Assist other WSO groups during quarter-end or other high-volume periods
Company overview
Markit is a leading global diversified provider of financial information services. We provide products that enhance transparency, reduce risk and improve operational efficiency. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Founded in 2003, we employ over 3,000 people in 11 countries.

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

----------------------------------------------------------- BSMGMT202.1 - Middle Professional Tier I (EEO Job Group), BSMGMT203 - Entry Professional (EEO Job Group)

Job ID: R27321
Posted On: 2023-02-27
Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia