Job Description

Role Summary

• L1/L2 Support Engineer providing day-to-day support for Middleware across Cloud and On-Prem setup.
• As a Support Engineer, you will be the go-to liaison responsible for solving our stakeholder\xe2\x80\x99s cases and arming them with required tools and techniques to help them get the most out of OCBC services.
• You will be at the forefront of our system support, and key to the prevention, detection, and recovery of incidents.

• Provide day-to-day technical support on full stack of OCBC Middleware services in technology areas including Kafka, hardware security modules and 2FA/Software Token, Tibco.
• Proactively review system health, business volumes and trends for abnormalities. Take early prevention actions to avoid service disruptions.
• Monitor and troubleshoot application issues.
• Improve and automate detection and initiate prevention initiatives for recurring problems.
• Occasionally support ongoing project implementations
• Support Disaster Recovery testing and related setup.
• Vendor management
• Manage infrastructure setup in local Data Centre.

• 3-6 years of experience in a support role, preferably within a financial organisation
• Knowledge of client-server, 3-tier architecture web applications & distributed systems.
• Functional understanding of Message Queuing, Application security, API implementation, event hubs and tools
• System administration experience with troubleshooting OS, application logs and knowledge of networking, storage, etc. required to address system level issues.
• Work under minimal supervision & take ownership of Middleware incidents end to end.
• Demonstrated willingness and capability to learn, assimilate, and act upon large amounts of information rapidly.

• Platforms: Wintel, Linux/Unix, AIX
• Kafka
• Hardware Security Modules (HSM), 2FA Authentication
• Optional/ Additional \xe2\x80\x93 TIBCO Suite, Openshift, Redis, WSO2, SSH, Connect Direct, PGP

OCBC Bank