Job Description

JOB SCOPE

Role: Senior Advanced Support Engineer (Fusion Middleware)

Advanced Customer Support Services Delivery is a global organization within Oracle Customer Services delivering mission critical, tailored support services to Oracle customers. Our Advanced Support Engineers provide highly proactive and preventive support with diagnostic and monitoring tools to anticipate, identify and remediate issues for all Oracle mission critical systems. We help the largest and most committed customers of Oracle utilize Oracles products in the best possible way. We maintain a very strong relationship with their IT staff through fast problem resolution and customized proactive services. We act as a true partner in helping them achieve their business objectives through our Products and Services.

JOB REQUIREMENTS

• BS and/or MS in Computer Science or equivalent preferred
• Minimum 5-8 years\' experience in Oracle Fusion Middleware and associated technologies. Senior candidates with more relevant experience may be considered for the principal role
• Install, configure, maintain Oracle Fusion Middleware (Weblogic Server, IDM Products and OFM Suite)
• Expert knowledge of Oracle Identity Manager,OAM,OVD and OID.
• Strong Administration and troubleshooting skills and relevant working experience with Oracle Weblogic (11g -14.0), OIM,OAM and Directory products
• Oracle Golden Gate and Weblogic skills are highly desired
• Experience with Exalogic and Enterprise Manager 11g/12c is a plus
• Work experience as a DevOps Engineer or similar software engineering role
• Good knowledge of Ruby or Python
• Working knowledge of databases and SQL
• Sharp technical troubleshooting skills
• An good understanding of support processes
• Ability to manage escalated technical situations & develop action plans
• Ability to spot proactive services that benefit of customer
• Ability to facilitate issues with Development and Support
• Strong analytical skills
• Oracle OCP certification - Preferred
• Travel required for training or customer visits

ABOUT THE CLIENT/BENEFITS

Oracle is the worlds leading provider of business software. But you probably already knew that. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. What you might not know is that we are leading a cloud revolution.

Were using emerging technologies like AI, machine learning, and blockchain to solve critical real-world problems. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of businessits helping governments, powering nonprofits, and giving billions of people the tools they need to outpace change and make a difference.

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