Job Description

1. Helpdesk Support : User Troubleshooting/Support for Hardware/Software/System related matter

o Reporting of hardware issue to Lenovo/Dell and acquiring of parts if needed

o Includes provision of computers, onboarding and offboarding for users

2. Primary O365 Azure Administrator

o Includes creation of new O365 user account, DL, Shared Mailbox, Teams, etc.

o Escalate and work with RHQ O365 team to troubleshoot any issues

3. Primary Network and Firewall administrator

o Includes maintenance of IP Addresses, Network diagram, infrastructure, Firewall in compliance to ISO 27001 standards

4. L2 AD, DNS, DHCP, GPO administrator

o Maintenance of AD, DNS, DHCP services and basic troubleshooting

o Creation and maintenance of Group Policy in compliance to CISO, Security, ISO 27001 requirements

5. Primary License Management administrator

o Maintenance and provision of corporate software licenses like Microsoft, Adobe, Foxit, Anydesk, Lastpass, etc.

6. Secondary Server, VM and Backup Storage administrator

o Includes maintenance of server & NAS hardware, software, backup in compliance to ISO 27001 standards

o Administer and maintain the offsite backup in external data center

o Includes the administration of MIS apps like PDQ, PRTG

7. Secondary Security Officer

o To assist the primary security officer for deep technical requirements and follow up from user that is working remotely.

8. Secondary GRC, GIDM, Rydoo system administrator

o Account creation, assignment of roles, and provision of accounts to user.

9. Secondary Purchasing coordinator for Non-trade IT items

o Acquiring of quotation, creation of PR, follow up from FBS team for cases until payment issue is resolved

10. Secondary PABX system administrator

o Setting up of new user phone extension, and L1 support for user Softphone

o To escalate to RUC if unable to resolve issue

11. Secondary Fixed Asset Management

o Keep track of fixed asset movements, tagging and update to prepare for Finance audits

12. Support for Local Devices & Systems

o 1st Level Support for Scan/Copier machines, Meeting Room Displays, Boardroom equipment, FR Door Access Server & Vending machine

o To escalate to vendor/BU if there is hardware or software related issues.

13. Assist in Projects, System Deployments from local, RHQ, and HQ and other ad hoc tasks

• Diploma in Computer Studies
• At least 5 years\xe2\x80\x99 experience in IT industry
• Proficient in English and Bahasa.
• Proficient in Network, Server support, CCNA preferred
• Willing to learn attitude and able to assist users
• On the job training will be provided

NEC Corporation