Job Description

MohonKelayakan

• Candidates must possess at least a SPM level or above
• Fresh Graduates are welcome to apply
• Fluent in Cantonese (Speak and Listen)
• Proficiency in Traditional Mandarin (read, written and typing)
• Knowledge of English communication skill is required for this role
• Willing to commit on 5 days work per week (2 rotational offday)
• Willing to work at 9am-12am rotational shift (9 hours work with 1 hour break included per shift)
• Able to work independently with minimum supervisory
• Proficient in basic office software (Microsoft office)
• Able to work in Petaling Jaya (fully on-site, reachable by LRT)
• Preferrable to start working on 25 September 2024

Tanggungjawab

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (inbound/outbound calls, email, and live chat
• Understand client\'s issues and provide effectively and efficiency solution to the related issues (Platform Service, Booking, Ticket, Refund, and etc.)
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times
• You will be accountable for meeting individual (KPIs) and team goals

ManfaatRM 3,000 Basic + Up to RM 500 Night Shift + Up to RM 390 KPI + RM 200 (Training Allowance) * EPF and SOCSO

• 12 days of Annual Leave and 14 days of Medical Leave
• 1-2 months training provided (Paid Salary)
• Comfortable office environment
• Facilities: Pantry, Rest & Relax Zone
• FREE scheduled shutter van (LRT-Office-LRT)
• Office location reachable by LRT

KemahiranFluency in Cantonese Customer Service Communication SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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