Job Description

Want to be a part of our team The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests. Radford reference: \'Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.\' Working at NTT Monitors client infrastructure and solutions Identify problems and errors prior to or when they occur Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigate first line incidents assigned and identify the root cause of incidents and problems Fulfil approved requests following agreed procedures Provide telephonic or chat support to clients when required Execute approved maintenance activities including patching and configuration changes Follow the required handover procedures for shift changes to ensure service continuity Report and escalate incidents where necessary Ensure the efficient and comprehensive resolutions of incidents and requests Proactively identify opportunities for work optimization Update existing knowledge articles or create new ones Identify opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities. Academic Qualifications Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) OR Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must For non-native (local / Japanese-speaking candidates): Japanese Language Proficiency Test (JLPT) minimum N2 level required For Japanese native candidates: Daily Conversational to business English Advantageous Certifications MS-Office, MS-Outlook MS-Active Directory MS-Windows Server MS-Azure MS-Exchange Server What will make you a good fit for the role

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