Job Description

About Doctor Anywhere Doctor Anywhere (DA) is on a mission to be the largest tech-enabled, omnichannel healthcare provider in Southeast Asia. First launched in Singapore in 2017, DA aims to bridge gaps in the healthcare ecosystem through developing innovative solutions and technologies. In 2021, DA raised SGD$88 million in Series C fundraising (August 2021) and acquired Doctor Raksa, the biggest telemedicine platform in Thailand which further strengthened our foundation for telehealth and healthcare offerings. Today, DA is present in Malaysia, Thailand, Philippines, Vietnam, Indonesia and India, serving more than 2.5 million (and growing) users across the region. At DA, we believe in the value of innovation and collaboration. Grounded in our motto of \xe2\x80\x9cKeep Going, Keep Growing\xe2\x80\x9d, our team strives towards excellence every day, and values diversity in perspectives brought by every member. Together, we bring quality healthcare to your doorstep!
About the team: The IT Operations team is the backbone of our platforms and services. Our IT Operations team is responsible for ensuring day to day operations, supporting and securing our large scale and highly critical applications and availability of our platform and services.
About the role: The ideal candidate will have a proactive mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.

• Manage daily IT operations including incidents, changes and escalations.
• Maintain IT asset inventory and manage local IT vendors.
• Be responsible for device and password management.
• Procurement and maintaining Inventory of mobile phones, IT assets.
• Provide support for new network equipment including WAPs, switches, routers, firewalls, ISPs etc.
• Administration and license management for Atlassian tools and Microsoft office etc.
• Support onboarding and offboarding with local and regional teams.
• Support new office/clinics IT Infra setup and expansion
• Manage data backup and system operations (e.g. user provisioning, authorization)
• Manage installations, upgrades and configurations of hardware and software on laptops.
• Resolve issues escalated by the local and regional users
• Ensure data is handled, transferred or processed according to legal, security and company guidelines
• Conduct IT training for awareness of IT systems and for new joiners
• Where required facilitate and assist with internal & external audit
• Strong communication skills \xe2\x80\x93 communicating with business stakeholders

• Holds a Degree in IT, or other relevant fields
• 3+ years of experience in an IT Support position in a medium to large scale environment.
• Technical hands-on experience with Windows operating systems and MAC OS.
• Knowledge of network technologies including routing and switching.
• Experience in working with ticketing system, preferably Jira
• Knowledge of Confluence, Bit Bucket, Google workspace, Slack, VPN, wifi internet access, networks, printers and scanners
• Experience in working with a single signon system, OneLogin is preferred.
• Ability to manage multiple support tickets and end to end process to resolve user issues.
• Able to provide support on an ad-hoc basis on weekends.
• Problem-solving and proactive attitude.
• You have unquestioned integrity and high standards in the work you do
• Genuine curiosity and strong desire to continuously learn and grow
• A start-up attitude \xe2\x80\x93 highly collaborative with an entrepreneurial, roll-up-your sleeves attitude, pragmatic, and able to work independently when required
• Comfortable with ambiguity - we\'re a fast-growing business and there\'s always unchartered territories, which is part of the fun.