Native Japanese Food Delivery Customer Support

Petaling Jaya, Selangor, Malaysia

Job Description


Who are we?
A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

Summary of Responsibilities

  • Handlinginbound calls, email, chat to customer general enquiries, complaints, comments,feedbacks and other raising issue related to the company\'s products.
  • Demonstratesownership of every customer interaction to achieve successful first timeresolution on all contacts.
  • Workswith multiple technology applications and features to resolve customercontacts.
  • Problemfaced are related to Food delivery Services (Refund, Amend, Exchange, IDproblem, system Issue and etc.)
  • Toexceed customers expectation in terms of customer service & accurateinformation.
  • Work in a team to achieve therequired KPI elements and SLA.
Requirements
  • Goodin both time management & people development skills
  • MSOffice operating and typing skills
  • Interpersonalskills
  • ProblemSolving skills
  • Telephoneetiquettes
  • Ableto work on weekends and rotational shift
  • Eachshift consists of 9.5 working hours and inclusive of 1 hour lunch and 30minutes for break
  • Willingto work in Shift rotates (24 hours)
  • Ableto work on weekends and public holidays
  • Preferable attitude : Positive,Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic
Staff Benefits
  • Work Permit provided
  • Annual leave (12 days) / Sick leave (14 days)
  • Shuttle van pick up from nearest LRT station
  • Medical & Life insurance
Additional Benefits
  • Quarantine + 2 weeks free company accommodation provided
  • One way flight ticket to Malaysia / Pick up service from airport
  • Opening Malaysian bank account
  • Property agent introduction
Career Progression
  • Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager
Working Hours
5 days, rotational shift(8 hours + 1.5 hour break)

Consultant in Charge
Phoebe Loke (phoebe.loke@hunters-in.com) | +6016 2117 443

Hunters International

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Job Detail

  • Job Id
    JD902133
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned