Job Description

Our client is seeking a skilled Network Engineer to join their team. The individual will be responsible for providing onsite technical support to troubleshoot and resolve network-related issues at customers' premises.

Key Responsibilities

Provide onsite technical support to troubleshoot and resolve network-related issues at customers' premises. Proactively and effectively communicate status, plan-of-action, and resolution of issues. Manage multiple cases and prioritize based on customer and business needs. Troubleshoot, diagnose, and resolve network problems. Install network hardware upon request. Prepare and submit resolution reports. Ensure compliance with working calendar (onsite presence required). Work night shifts and weekends when necessary. Perform overtime duties upon request.

Requirements :

Hands-on technical experience in LAN/WAN operations, network protocols, and networking hardware (3-5 years required). Strong knowledge of TCP/IP protocols and OSI Model, LAN/WAN technologies. VLAN setup and configuration. (Mellanox and UBNT) Firewall configuration and management. (FortiGate) VOIP systems. QoS implementation. Routing protocols. DHCP and DNS protocols. Ability to work independently with minimal supervision. Good time management and organizational skills. Ability to learn new technologies and products quickly. Proficiency in English and Bahasa Malaysia; Mandarin is a plus. Experience: 3-5 years in network operations and troubleshooting. Strong knowledge of LAN/WAN, VLAN, and network security principles. Proven ability to diagnose and resolve technical issues efficiently. Willingness to work overtime or travel to nearby branches when required
Job Types: Full-time, Contract
Contract length: 12 months

Benefits:

Dental insurance Flexible schedule Free parking Health insurance Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development Vision insurance
Application Question(s):

Do you require a work visa and authorized to work in Malaysia? Minimum of 3 years of experience in managing and troubleshooting network infrastructure. designing, planning, implementing, monitoring, and
managing local and wide area networks (LAN/WAN) and server systems to
ensure maximum uptime. includes designing system configurations, documenting, installation of new networks, maintaining and upgrading existing system
managing the installation of new networks, and maintaining and upgrading existing systems

Expertise in Cisco networking products, including routers, switches, and firewalls Cisco certifications (e.g., CCNA, CCNP). Additional certifications in networking are a plus Strong knowledge of LAN/WAN, VLAN, and network security principles
Language:

English (Required)
Work Location: In person