Responsible for end-to-end service qualification including but not limited to Traffice QOS Monitoring, Manual Phone testing and Route Adjustment.
Capable of performing Fault Analysis and troubleshooting through support portal.
Correspond with customer and provide updates in accordance to standard operating procedures.
Coordinate with customer to facilitate efficient troubleshooting process.
Job Requirements :
Candidate must possess at least a Diploma or Degree in Computer Science or any related field.
Able to work in shift mode, 24 x 7 operation (Shift on rotation basis).
Strong knowledge in Voice over IP (VoIP), networking, Data Network.
At least 1 year of working experience in related field
Willing to learn a new knowledge, skills and experience
Job Types :Full-time / Permanent
Job Type: Permanent
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
Maternity leave
Opportunities for promotion
Professional development
Ability to commute/relocate:
Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Education:
Diploma/Advanced Diploma (Required)
Work Location: In person
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