Job Description

Network Operations Center (NOC) Engineer

Location:

Singapore / Indonesia (Jakarta) / Malaysia (Johor Bahru)

Reports To:

Network Team Stakeholders Position Overview We are seeking a dedicated

Field Engineer

to join our Network Infrastructure team. This role focuses on field operations, including physical infrastructure audits, vendor work inspections, and reporting to ensure compliance with Bytedance's network standards. The Engineer will collaborate closely with internal cross-functional teams, the Bytedance network team, and external vendors such as data center providers, ISPs, and cabling partners.

Singapore-based engineers:

Limited travel required; no vehicle ownership needed due to available public transport.

Malaysia/Jakarta-based engineers

: Frequent travel between customer sites (40-50 km). A driving license and personal vehicle are preferred.

Location & Working Hours

Base Locations:

Johor Bahru (Malaysia), Jakarta (Indonesia), Singapore

Working Hours

: 9:00am - 6:00pm (Monday-Friday)

Travel:

o Frequent site visits required o Malaysia (JB role): Occasional travel to Kuala Lumpur (<10%)

Additional Requirements:

o Occasional overtime for emergencies o After-hours support on a scheduled/shift basis (advance notice will be given)

Responsibilities:

Conduct regular audits and reviews of service partners to ensure compliance with BD technical standards. Supervise data hall build-outs, ensuring adherence to specifications and safety regulations. Oversee ISP system commissioning and dark fiber deployment (manhole, MDF, riser, patch panel). Perform dark fiber diversity route audits and monthly ISP route inspections. Provide updates and remediation reports for network incidents (e.g., dark fiber cuts). Manage vendor operations in live supercore network data halls. Support hardware installations, moves, adds, and changes (IMAC). Provide onsite support during scheduled maintenance/change events. Troubleshoot IT and network-related equipment issues. Manage inventory for RMAs, cold spares, and tools. Handle vendor coordination, access requests, and site supervision. Support POP site operations and standby duties. Prepare weekly/monthly reports and contribute to continuous improvement initiatives.

Qualifications & Requirements

Diploma/Degree in Telecommunications, Cabling, Networking, or related technical field. 2+ years' experience in structured cabling or ISP/telecom installation (preferred). Knowledge of fiber optic splicing, OTDR testing, or copper certification tools is an advantage. Proficient with cabling tools (crimpers, punch-down tools, splicers, testers). Ability to read and interpret technical drawings, floor plans, and wiring diagrams. Strong understanding of structured cabling standards and metro connectivity technologies. Good communication, coordination, and vendor management skills. Independent learner with problem-solving abilities and systematic troubleshooting skills. Physically fit for fieldwork; willingness to work in challenging outdoor conditions. Valid driving license and own transport (preferred for MY/ID roles).

Soft Skills (for Senior Consideration)

Ability to mentor and guide junior engineers. Team management and coordination skills. Experience assisting supervisors in complex project delivery.

Working Conditions

Work environments include both indoor and outdoor sites. Sites may be in greenfield construction phases, with limited infrastructure (roads, utilities, connectivity). Exposure to outdoor elements: heat, rain, dust, uneven terrain. Possible stationing at temporary site facilities (portable offices with generators). Mandatory PPE usage and strict compliance with Health, Safety & Environment (HSE) standards.

Interview Instructions & Terms

Please take note of the following instructions and conditions for the upcoming interview:

Confidentiality of Company Information

Details regarding the company, job scope, and workplace location will be shared

during the interview session

. Candidates are expected to maintain confidentiality and not disclose any information to external parties.

Salary & Compensation

The salary package will be

offered based on the candidate's experience, skills, and expertise

relevant to the position.

Interview Conduct

Please ensure you join the interview

at least 5 minutes earlier

. The interview will be conducted via

video call

, so kindly ensure your surroundings are quiet and free from disturbances. A stable internet connection and proper audio/video setup are required for a smooth interview session.
Job Types: Full-time, Permanent, Contract

Pay: RM3,801.96 - RM8,257.14 per month

Work Location: In person