Job Description

Network Security Engineer (Kuala Lumpur)

AceTeam Networks is committed to take IT beyond with our customers and pledge to be the best, while strengthening the focus towards becoming a people centric company and not just limiting to technologies.

We are looking for a

Network Security Engineer

who would like to grow with us, clearly defined by three things:

CommITted Connected Converged!

As a

Network Security Engineer,

you will have a chance to:

Incident Management: Handle incoming support tickets via email/phone; perform Level 1 & Level 2 troubleshooting for firewall, VPN, and connectivity issues. Monitoring: Proactively monitor client networks using NMS tools (e.g., FortiAnalyzer, PRTG) to detect outages or performance degradation. Routine Maintenance: Execute scheduled tasks such as firewall firmware upgrades, signature updates (IPS/AV), and configuration backups. Change Requests: Implement standard change requests (e.g., opening ports, modifying VLANs, updating address objects) for existing customers. Patch Management: Manage and execute firmware upgrades and security patches for client firewalls, ensuring vulnerabilities are remediated in a timely manner. RMA Processing: Assist in the hardware replacement process (RMA) with vendors like Fortinet or Cisco when equipment fails. Reporting: Generate monthly maintenance reports on network health, uptime, and threat logs. Assist in preparing Root Cause Analysis (RCA) reports for critical incidents.
We are looking for an individual with:

Bachelor's degree in Computer Science, Information Security, or a related field. 3+ years of experience in network security engineering, incident management, and troubleshooting. Strong knowledge of firewalls, IDS/IPS, VPNs, endpoint security, and network monitoring tools. Hands-on experience with BMC Remedy ITSM, ITIL processes, and CMDB management. Familiarity with SIEM tools, network security protocols, and compliance frameworks (ISO 27001, NIST, ITIL). Ability to work independently in a high-pressure, mission-critical environment. Willingness to work on-call during non-standard hours, weekends, and holidays.
Preferred Certifications:

CCNA Security / CCNP Security CompTIA Security+ CEH (Certified Ethical Hacker) CISSP (Certified Information Systems Security Professional) ITIL v4 Foundation
Location: Kuala Lumpur

Benefit: OT, Allowance, Medical, Insurance, Dental, Optical, Wellness, Training, Birthday Leave

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Dental insurance Flexible schedule Health insurance Maternity leave Parental leave Professional development Vision insurance
Work Location: In person