New Specialist, Contact Centre
Malaysia, Malaysia
Job Description
We are Malaysia's leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.
:
- Attend to all inbound and outbound calls/ emails/ chats assigned within expected timeline.
- Maximizing opportunities to upsell or cross-sell company products and services while ensuring efficient and courteous to our customers;
- Identify and handle customer inquiries completely and accurately to the satisfaction of the customer, without compromising company's guideline and ethics;
- Follow up on customer's orders (status of delivery and etc.) ensuring efficient communication between departments and on-time delivery;
- Manage customer relationships and maintain customer database;
- Analyze trend through data accumulated and churn it into sales insight;
- To possess strong sense of ownership to complete tasks within deadline;
- To participate and be a good team player in meeting overall team processing and business performance;
- Performing other duties assigned by reporting manager or management team.
- Fresh graduates/ entry level applications are encourages to apply;
- Experience in providing direct support to end-users either in customer service or corporate help desk are also encouraged to apply;
- Preferably with minimum 1year of working experience in customer service line/ telemarketing/ CRM user.
- Able to work rotating shifts
- Speak, read and write proficiently in English, Bahasa Malaysia and Mandarin is a must; Fluency in other languages and dialects in an advantage;
- Possess strong customer focus and passion to provide an outstanding level of service;
- Outstanding communication and interpersonal skills;
- Pleasant telephone/ communication manners/ ethics;
- Ability to handle a large volume of telephony/ email enquiries;
- Good organizational and priority management skills;
- Ability to handle difficult situation while remaining calm;
- Proficient in Microsoft Words and Excel, must be computer literate
- A problem solver with logical thinker.
Spoken Language: Malay, English, Mandarin
Written Language: Malay, English
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Job Detail
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Job IdJD861025
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMalaysia, Malaysia
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EducationNot mentioned