Job Description

We are Malaysia\'s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

OTC Service Delivery

• Responsible for day-to-day operational duties, process payment matching and record receipts from on timely manner.

• Perform clearing of open items in customer accounts.

• Monitor collection activities of past due, critical accounts, monitor Accounts Receivable (AR) balances.

• Develop and maintain good working relationships with counterparts in BU, HQ to ensure smooth processing of transactions.

• Liaise with internal and external on receipting and reconciliation related matters, conduct root cause analysis and work on process improvement.

• Prepares adjustments (credit/debit memos) when necessary and ensuring the adjustments is prepared in accordance with the relevant policies and approval.

• Serve as the subject matter expert pertaining to receipting operations.

• Work closely with the Business Partner unit and ensure all accounting activities of OTC processes are executed effectively and efficiently with appropriate controls and end to end view.

• Perform month-end and year-end closing steps in accordance with the established work instructions and checklist.

• Perform other duties and responsibilities as assigned by manager.

Reporting Requirements

• Prepare reports and assist in any data entry when required.

• Prepare monthly Customer Aging Reports for BU.

• Prepare, generate, and evaluate reports for collection accounts, credit reports, and client accounts.

• Prepare debtors reconciliation for assigned portfolio and ensure reconciling items are resolved within the timeline.

• Responsible for the timeliness and accuracy of receipting reports.

Project Management and Continuous Improvement

• Support the implementation of new procedures as well as evaluate, plan, and implement improvements of existing procedures in all business processes and practices.

• Work closely with the Team Lead and systems support team to continually automate, streamline, and improve current reporting, operational and reconciliation processes to improve business efficiency.

• Assist with ad hoc projects as needed. Liaise with internal and external on billing related matters, conduct root cause analysis and work on process improvement.

• Candidate must possess at least Degree in Accounting, Finance, Banking or equivalent.

• Minimum 3 years of relevant accounting and operations experience, preferably in Billing and Cash Applications processes.

Skills/Knowledge

• Excellent knowledge of MS Office (particularly Excel) and ERP software. Require to have an understanding of some applications such as SAP, Salesforces, and SQL.

• The ability to be detail oriented but can visualize the larger impact of a series of transactions.

• Process-oriented with an understanding of both financial and operational controls.

• Comfortable working with manual and automated processes

• Excellent communication and interpersonal skills

• Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.

• Action orientated to deliver results effectively.

• Service oriented attitude and able to adapt to changes quickly.

• Adherence to laws and best practices in regard to dealing with customers and data.

Spoken Language: Malay, English

Written Language: Malay, English

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