Job Description

MohonKelayakan

• Applicants with SPM level qualification and above are welcome
• Proficiency and Fluent in Mandarin, English, BM is required for this position(Read, Speak, Type)
• Have no issue to work on 8am - 9pm Rotational shift (9 hours per shift including 1 hour break time)
• Willing to commit on 5 days work per week (Rotational 2 off day per week)
• Willing to work on weekend or public holidays based on shift arrangement
• Able to start working on 25 September
• Have no issue to be fully work based at Petaling Jaya, Selangor Office

Tanggungjawab

• Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
• Assist customer in planning, booking or rebooking request.
• Liaise with internal support team to resolve disputes and ensure customer satisfaction.
• Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
• Provide assistance with booking or changing flight through Live Chat.
• Assist in processes of refunding and cancelling flight ticket.

Manfaat

• Monthly Salary: Basic salary RM3,000 + up to RM200 KPI allowance + up to RM300 night shift allowance
• EPF and SOCSO
• 12 days Annual leave + 14 days medical leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• Walking Distance to LRT Station
• Career Advancement Program
• NO Mid-night Shift
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

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