No Night Shift] Basic Rm3,800 + Allowance Mandarin Speaking Customer Support Associate @ Pj

Petaling Jaya, Selangor, Malaysia

Job Description


MohonKelayakan

  • Applicants with minimum 6 months of customer service experience is a must for this position.
  • Proficient in Mandarin & English & BM required for this role (Read, speak, type)
  • Have no issue to work on Rotational shift (Monday - Friday: 7:30am - 6pm & Saturday: 9am - 1pm)
  • Sunday Fixed Offday
  • Willing to commit on 4.5 / 5 days work per week (including Saturday and Public Holidays)
  • Able to start working on 18th September2024
  • Have no issue to be fully work based at Petaling Jaya, Selangor Office
Tanggungjawab
  • Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s products.
  • Point of contract for system service requests and queries from copier, printers & scanner users
  • Ability to handle difficult calls in a professional manner.
  • Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
  • Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
  • Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
Manfaat
  • Monthly Salary: RM3,800 Basic Salary + up to RM200 KPI Allowance
  • EPF and SOCSO
  • 12 Annual Leave & 14 Medical Leave
  • FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
  • NO Night shift
  • Office Location is reachable by LRT
  • Career Advancement Program
  • Well established Cafeteria with variety of food choices
  • Facilities: Pool + Gym + Rest & Relax Zone
  • One month paid training provided
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Job Detail

  • Job Id
    JD1057647
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned