Job Description

Location: Menara TRXWork Schedule: 12 hours shift, rotation scheduleBasic Salary: RM4000 and aboveShift Allowance: RM300 fixedQualification

• Years of experience: At least 5-7 years experience in Telecom. Significant part of this experience must be in the Telecom Network.
• Qualifications: Min Degree in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering

Skills Required

• Certifications: Any Certification related to Telecom shall be an added advantage.
• Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
• Leadership skills: People Management, Leader attributes
• Language skills: Proficiency in Written & Spoken English & Malay
• Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment
• Knowledge of programming language like SQL, Perl

Responsibilities

• Responsible for day to day operational performance.
• To lead the team as one coherent unit and deliver as per SLAs.
• Planning for and ensuring team members competence enhancement
• Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
• Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
• Ensuring high motivation level of team resources
• Attrition Management
• Providing Technical guidance and Leadership to the team members
• Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
• To be able to interface with Interface with the other organizational entities like FSO, DPO, Projects, 3PP, Customer Support, Customer etc
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
• To predict man-power requirements
• Regular follow up on the events with relevant departments working on it as per the process.
• Supporting Customer and internal L2 teams in case of war-rooms, special events etc. with timely updates of the event
• Managing War-room from L1 side, creating chronology and initial incident reports in case of critical/major events

Job Types: Full-time, Contract
Contract length: 12 monthsSalary: From RM5,000.00 per monthBenefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Parental leave
• Professional development

Schedule:

• Rotational shift