Job Description

Executive recruitment company Monroe Consulting Group Malaysia's Logistic Division is partnering with an international 4PL logistics and supply chains company to hire a Non-conformance Supervisor. The Non-Conformance Supervisor is responsible for overseeing the identification, management, and resolution of Non-Conformances (NCs) within the company's 4PL logistics operations. This role ensures timely escalation of critical issues, implements containment and corrective actions (C&C), and works closely with operational teams to maintain high quality service standards and customer satisfaction.
Non-Conformance (NC) Management

• Identify, log, and track NCs in NC platform.
• Conduct root cause analysis to determine the source of issues.
• Coordinate corrective and preventive actions with relevant teams.

Escalation Handling

• Act as the primary point of contact for operational and customer escalations.
• Ensure timely escalation of unresolved or high-impact NCs to management.
• Provide status updates and resolution plans to stakeholders.

Containment & Corrective Actions (C&C)

• Implement immediate containment measures to limit operational or customer impact.
• Monitor the effectiveness of corrective actions and ensure closure of NCs.
• Maintain documentation for audits, internal reporting, and continuous improvement.

Team Coordination & Reporting

• Supervise Quality Compliance coordinators or analysts, providing guidance and support.
• Prepare regular reports on NC trends, escalation metrics, and resolution timelines.
• Collaborate with Operations, Quality, and Customer Service teams to prevent recurrence.

Job Requirements:

• Bachelor's degree in Logistics, Supply Chain, Business, or related field.

• Knowledge in root cause analysis and complaint investigation
• Minimum 3-5 years' experience in logistics operations or quality management, ideally in a 4PL environment.
• Strong knowledge of NC processes, CAPA, and escalation management.
• Excellent problem-solving, analytical, and organizational skills.
• Effective communication skills for coordinating across teams and escalating issues.
• Proficiency with logistics management systems, MS Office, and reporting tools.

Skills Required