Job Description

We provide the tech, you bring the passion. As the Business Steward & Insights Lead, you will be responsible for collating the relevant customer engagement data to measure OC effectiveness, ensuring data quality, integrity & accuracy. You will support OC execution by creating a unified HCP view, developing OC campaign performance dashboards, and supporting data-driven campaigns. You will analyze CX metrics, HCP feedback, campaign performance, content effectiveness, etc. to drive higher HCP satisfaction (NPS).

Primary Duties & Responsibilities:

• Oversee data-driven Customer Insights, creates and manages a unified HCP view by consolidating and analyzing data from various sources to drive business decisions and improve customer engagement
• Leads OC analytics work including development of OC lead & lag metrics/KPIs, assessment of content, channel performance, analysis of customer behavior with streamlined reporting and tracking mechanism. Develops and executes short and long-term measurement plans for proposed campaigns tactics, partnering with other key stakeholders as needed.
• Measures the performance of OC campaigns across engagement channels and suggests ways to improve the campaign effectiveness / channel ROI. Develops data-driven dashboards with near real-time tracking to monitor the performance of various OC initiatives, leveraging BI tools.
• Analyzes CX metrics, HCP feedback, survey responses, and content effectiveness, and perform response modeling. Assists in development and implementation of data-driven marketing campaigns, analyzing results to optimize campaigns and drive additional revenue opportunities. Setups and designs A/B testing, performs scenario analysis and other deep dive analyses to address business questions related to OC execution and impact
• Provides analytics inputs/insights to other stakeholders in the local country team to improve the OC campaigns & content effectiveness and channel selection/prioritization for enhanced customer experience
• Partners with internal COEs to identify new approaches such as data science techniques and new data sources to power OC analytics and activation opportunities. Develops OC analytics related best-practices and actively brings them to markets in collaboration with global and regional teams to accelerate Brand team\xe2\x80\x99s capabilities to cultivate a rapid iteration of content & campaign for enhanced CX. Drives integration of OC dynamics with broader analytics activities to help paint full picture of commercial execution and customer engagement/experience

Why you?

We are looking for professionals with these required skills to achieve our goals:

• Bachelor\xe2\x80\x99s Degree in Statistics, Sales, Marketing, or any other related discipline.
• 8+ years of directly related or relevant experience, preferably in analytics, business intelligence and data science.
• Preferred Certifications: Digital Marketing Certifications, Data Analytics Certifications, Project Management Certifications.
• Technical Skills: Cross-Channel Analytics, Campaign Analytics & Reporting, Marketing Analytics & Customer Insights, Dashboarding and Analysis, KPI Reporting & Monitoring, Market & Customer Intelligence, Predictive Modelling, Customer Experience Mangement
• Tools Knowledge: MS Office suite, Data Visualization tools like Tableau, Power BI, Programming Languages like R, Python, CRMs like Veeva, Salesforce, Data tools like Claravine, Database Activity Monitoring (DAM) tools, Marketing automation tools like SFMC, Pardot, Web Analytics tools like Google Analytics

Why Us?

GSK is a global biopharma company with a special purpose \xe2\x80\x93 to unite science, technology and talent to get ahead of disease together \xe2\x80\x93 so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns \xe2\x80\x93 as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. \xe2\x80\x8b

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\xe2\x80\x99s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves \xe2\x80\x93 feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.\xe2\x80\x8b

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GlaxoSmithKline