Job Description

Preferably with knowledge of Microsoft 365, experience in CCTV handling, server maintenance, and PABX configuration.

Technical & Hands-On Support

Handle physical tasks involving server/IT device setup, data center (DC) maintenance, and walk-in troubleshooting. Provide end-to-end support for IT hardware and software, including systems, applications, antivirus, email, firewall, printers, PABX, and CCTV. Manage installation, deployment, and maintenance of Windows systems (AD, DHCP, DNS, system hardening).

Network & Security Management

Design, implement, and troubleshoot LAN/WAN/VoIP/security infrastructure. Maintain and monitor network equipment (firewall, switches, routers) and resolve issues within SLA. Monitor network health, address security alerts, and participate in new project infrastructure design.

Operations & Vendor Coordination

Support operations tasks including shipping supervision, network jobs, and vendor management. Liaise with service partners to resolve technical issues and communicate impacts to stakeholders. Manage IT inventory and spares, monitor TAT for repairs, and maintain procurement/vendor communication.

System Administration & Monitoring

Daily administration of user accounts, server structures, and access controls. Ensure backup systems, policies, and data security are consistently maintained and up to date. Monitor IT infrastructure performance and recommend improvements.

Documentation & Planning

Maintain detailed documentation (inventory, network drawings, configuration). Develop and manage Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP). Work with consultants on system implementations and provide internal IT support as needed.
Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Additional leave Health insurance Opportunities for promotion Professional development
Work Location: In person