Job Description

Job Category: Product
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Operational Support & Documentation

• Review and validate application forms, maintenance forms, and all supporting documents to ensure completeness and compliance with internal policies and regulatory requirements.
• Maintain accurate records and documentation for audit and reporting purposes.

Risk & Compliance Screening

• Conduct watchlist screening on nominees applying for Corporate Card Solutions to ensure adherence to compliance standards and mitigate potential risks.
• Escalate any discrepancies or suspicious findings to the relevant compliance team promptly.

Client Onboarding & Data Management

• Facilitate end-to-end onboarding of clients, including registration and data entry into the bank's systems.
• Ensure accuracy and integrity of client information in all operational processes.

Control & Quality Assurance

• Prepare and submit Control Effectiveness Testing (CET) supporting documents to testers on a monthly basis.
• Monitor operational processes to identify gaps and recommend improvements for efficiency and compliance.

Stakeholder Support & Issue Resolution

• Respond to requests and complaints from Relationship Managers, Sales Managers, CRU Team, Card Center, and other internal stakeholders in a timely and professional manner.
• Provide guidance and support to resolve operational issues effectively.

Ad-hoc Duties

• Undertake additional responsibilities or special projects as assigned by management to support departmental goals and strategic initiatives.

Skills Required