Call customers to schedule and confirm delivery appointments via email, phone calls, Whatapps.
Communicate and coordinate effectively with operations teams and transporters to ensure timely and successful deliveries.
Monitor and follow up on delivery status, addressing any issues or delays proactively.
Ensure all appointments and communications are handled in accordance with the Customer Service Appointment Standard Operating Procedure (SOP).
Maintain accurate and updated records of all customer interactions and delivery arrangements.
Track and monitor shipments from dispatch to delivery.
Ensure on-time delivery and proactively communicate any delay or exception.
Ensure accuracy of the daily report.
Handle customer inquiries, feedback, and complaints professionally and promptly.
Provide real-time updates and resolution support for delivery issues.
Ensure compliance with delivery KPIs and contribute to achieving on-time delivery performance targets.
Ensure clear POD with complete information been uploaded on time.
Identify delivery process gaps and suggest service improvements.
Support special projects and audits related to delivery operations.
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
Maternity leave
Opportunities for promotion
Professional development
Application Question(s):
May I know your expected salary?
Education:
Diploma/Advanced Diploma (Preferred)
Experience:
Administrative: 1 year (Preferred)
Work Location: In person
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