Officer, Ticketing Operations

Alor Setar, Kedah, Malaysia

Job Description

Position Title
Officer, Ticketing Operations ?
Report To
Executive, Ticketing Operations
Position Summary * To perform Reservations & Ticketing functionalities for MAG on Malaysia Airlines, Firefly and MASwings.

  • Provide appropriate solutions and product offerings to all walk-in customers with the highest degree of courtesy in a manner to ensure sales targets and procedures are always adhered.
Key Accountability
  • Customer facing and responsible of handling all Malaysia Airlines and Firefly Ticket Office customers as per set standard.
  • To work according to the rostered shift hour / day, including weekends & public holiday or any other time subject to operational requirement at the SUBANG Firefly Ticketing office
  • Ensure all daily sales collections and credit card sales are submitted.
  • Ensure smooth handling of functions related to Ticket office and Airport Services.
  • Handling of Parcel services/Cargo collection and servicing at ticket offices
  • To deliver Genuine Malaysian Hospitality
  • To carry out any other task as assigned by Immediate Superior or to attend any meetings and/or assignments as required under Ticket office.
Qualification & Working Experience
  • Diploma in Communication, Management, Administration or Any related field and/or High school certificate (SPM/STPM).
  • Customer Service, Tourism and Transportation Related.
  • 1 to 2 years of working experience
Areas of Experience
  • Experience of working with an Airline, Travel Agent or a customer service area will be an advantage.
Personality Traits * Good communication skills, both oral and written in English & Bahasa Malaysia .
  • Must be able to work with minimal supervision, committed and have a strong sense of responsibility.
  • Courteous and pleasant personality, positive attitude, team player
  • Excellent manners with required tact and diplomacy to handle customers professionally.
  • Work on shift and based in Alor Setar FY Ticket office.

Skills Required

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Job Detail

  • Job Id
    JD1280360
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Alor Setar, Kedah, Malaysia
  • Education
    Not mentioned