Job Description

Position Title
Officer, Ticketing Operations ?
Report To
Executive, Ticketing Operations
Position Summary * To perform Reservations & Ticketing functionalities for MAG on Malaysia Airlines, Firefly and MASwings.

• Provide appropriate solutions and product offerings to all walk-in customers with the highest degree of courtesy in a manner to ensure sales targets and procedures are always adhered.

Key Accountability

• Customer facing and responsible of handling all Malaysia Airlines and Firefly Ticket Office customers as per set standard.
• To work according to the rostered shift hour / day, including weekends & public holiday or any other time subject to operational requirement at the SUBANG Firefly Ticketing office
• Ensure all daily sales collections and credit card sales are submitted.
• Ensure smooth handling of functions related to Ticket office and Airport Services.
• Handling of Parcel services/Cargo collection and servicing at ticket offices
• To deliver Genuine Malaysian Hospitality

• To carry out any other task as assigned by Immediate Superior or to attend any meetings and/or assignments as required under Ticket office.

Qualification & Working Experience

• Diploma in Communication, Management, Administration or Any related field and/or High school certificate (SPM/STPM).
• Customer Service, Tourism and Transportation Related.
• 1 to 2 years of working experience

Areas of Experience

• Experience of working with an Airline, Travel Agent or a customer service area will be an advantage.

Personality Traits * Good communication skills, both oral and written in English & Bahasa Malaysia .

• Must be able to work with minimal supervision, committed and have a strong sense of responsibility.
• Courteous and pleasant personality, positive attitude, team player
• Excellent manners with required tact and diplomacy to handle customers professionally.
• Work on shift and based in Alor Setar FY Ticket office.

Skills Required