Job Description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.
About you:
You will be an experienced IT professional with management experience who knows how to lead a team of consultants. You'll be focused on excellent project delivery, customer service and driving a high utilisation, high performance culture.
The role is an exciting opportunity to join one of the fast growing and fast paced divisions within Access, the job role is to ensure the team is supported to provide an excellent Digital customer experience from the point of order and through the life time of their relationship with Access.

• Responsible for team based target e.g. NPS, Go Lives & 30 day
• To recognise risk and proactively plan to improve customer service
• Responsible for implementing our Digital Strategy that aligns with the organisation's overall business goals
• Understanding emerging Digital trends, assessing their impact on the business and working with our Digital Operations team in crafting a vision for Digital Transformation
• To have an analytical thought process and be able to interpret data
• To be able to engage in effective communication and collaboration with other stakeholders
• Lead the growth and development of the team through mentoring and hands-on assistance
• Skilled in managing change, addressing resistance and guiding teams through transitions
• Knowledge of the software and products delivered within the centre of excellence
• A good understanding of the sales cycles and assisting with ad-hoc queries if needed
• Drive the eNPS score within the team and be proactive in responding to employee surveys

Your skills and experiences should include:

• Experience in leading a team
• Ability to work within a global team across 3 Go Centres to deliver successful customer projects using Digital Tools
• A passion for delivering high quality customer service with a customer first mindset
• Analytical and problem solving skills
• A drive to continually improve processes and systems
• Excellent communication skills
• The ability to plan, prioritise and work on several activities at once
• The ability to quickly learn new processes and applications
• The ability to work autonomously and as part of a team with effective communication skills, actual and virtual
• Ability to manage your own time and ensure management tasks are kept up to date at all times

What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.

The Access Group