Online Customer Service Specialist

Kepong, Kuala Lumpur, Malaysia

Job Description


Mohon

Kelayakan

Salary: RM2500 + Commission (Total earnings average RM4-8k, unlimited potential for high performers)

Qualifications:

  • High school diploma or higher (Fresh graduates are welcome)
  • Language requirement: Proficient in Mandarin (Typing)
  • Computer experience or familiarity with computer operations, such as Excel
  • Typing speed of at least 30 words per minute
  • 1-3 month probation, enjoy participating in commission scheme in following month
Requirements:
  • Quick thinker with strong learning ability, enthusiasm, and a sense of responsibility
  • Excellent communication skills, proactive, positive attitude, and good teamwork spirit
  • Full-time and permanent position
  • Working hours: Morning shift 9am-6pm; Evening shift 3pm-12am
Tanggungjawab
  • Primarily computer-based work with minimal need for verbal communication.
  • Communicate with customers through computer software, address various inquiries, and facilitate order processing.
  • Record daily orders and data information.
  • Responsible for tracking the logistics status of goods and maintaining timely communication with customers.
  • Perform pre-sales and after-sales tasks, assisting in operational tasks as needed.
  • Ensure customer satisfaction by providing excellent service.
  • Adhere to company service standards.
  • Handle all online inquiries promptly, accurately, and professionally.
  • Ensure the delivery of high-quality solutions to customers in a timely manner.
Manfaat

We offer competitive compensation packages for our employees.
  • Excellent opportunities for personal growth and career development.
  • Fully-equipped air-conditioned dormitory for out-of-town employees.
  • EPF/SOCSO/EIS contributions.
  • Weekly rest days, annual leave, and specific public holidays.
  • Training opportunities are provided.
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Job Detail

  • Job Id
    JD976541
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    4000 - 8000 per month
  • Employment Status
    Permanent
  • Job Location
    Kepong, Kuala Lumpur, Malaysia
  • Education
    Not mentioned