Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-47a6e178>Customer Service Specialist xe4xb8xadxe6x96x87xe5xaexa2xe6x9cx8d - Non Voice (Travel Industry)FollowMYR3,000 - MYR3,500 Per MonthKL City,Fresh GraduatesFewer than 10 applicants. Your chances are good!Posted 21 hours ago xe2x80xa2 Closing 23 Feb 2025Fewer than 10 applicants. Your chances are good!SaveApplyRequirements- Fresh Graduates are welcome to apply!- Fluency in Traditional Mandarin (speaking, reading, and typing) is required.- Average English communication skills.- Willingness to work 5 working days with 2 off days (8am - 11pm) including public holidays.- Able to work in KL Sentral (fully on-site office, easily accessible by LRT and MRT).- Interest in customer service and the Travel industry.- Ability to proactively and independently work towards meeting targets and goals.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Patience, empathy, and a unique ability to manage stressResponsibilities- Handle customer inquiries via live chat/email about online travel agency/related products- Provide friendly and efficient service to the travel community of our client.- Inquiries include refunds, cancellations, delay requests, complaints- Process reservations or support work relating to travelling/related products- Manages feedback/complaints and liaise with back end support to resolve members' issues- Advise on latest promotions- Research information and troubleshoot problems using available resourcesBenefits

• Shift Allowance
• KPI Incentive

Additional Benefits

• Medical and Hospitalisation Leave
• Annual Leave
• Allowance Provided
• Medical Insurance

SkillsMandarin Communication Problem-Solving EmpathyImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl