Job Description

WE ARE HIRING FOR MNC!Job Details:Position : Customer Service Specialist - Order Management ProcessingCompany Industry : MedicalWorking Hours : Monday - Friday (7AM-4PM/ 8AM-5PM/ 9AM-6PM)Working Location : The Pinnacle, Persiaran Lagoon, Bandar Sunway, 46150 Petaling Jaya, SelangorWorking Duration: 12 months contract with PERSOLKELLYRemuneration : Basic RM 3,000 - RM 4,000 (depend on performance & qualification) with statutory contribution + leave entitlementWHO CAN APPLY?

• Diploma/Degree in Business Management, Economics, International Studies or any other relevant field.
• Preferred to have 3 to 5 years in a customer service environment handling order management processing OR order to cash process
• SAP System knowledge, especially in \xe2\x80\x9cOrder To Cash\xe2\x80\x9d process.
• Basic Understanding of EDI or VMR or Order Management Process.
• Basic Understanding of Return & Rejection Process.
• Willing to work on Public Holiday / Extra Working Hours.
• Strong application and knowledge of MS Excel, Words and PowerPoint.
• Able to commence within immediately
• Open only for Malaysian

KEY RESPONSIBILITIES

• Ensuring the day-to-day order management activities are executed flawlessly and timely.
• Works closely with Singapore customer service to measure customer satisfaction relating to ordering process and delivery management.
• Responding to customer queries in a timely and accurate way, via email/chat.
• Build sustainable relationships of trust through open and interactive communication.
• Order management inclusive the following :
• Processing of orders, consignment fill up, billing and returns
• Product recall handling - collection & replacement
• Generate backorder report
• Generate sales order report

• Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
• Responds to and resolves complex customer complaints.
• Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
• Ensure Customer Service activities are aligned with the total Supply Chain strategies.
• Participate actively in alignment and adherent to business objectives, policies and procedures.
• Undertake any other duties or responsibilities deemed necessary for the advancement.

Serious applicants can send your updated resume to Ashikin_Malihi@persolkelly.com
- Subject: Job application for Customer Service Specialist - Order Management Processing
- Please also provide your expected salary and notice periodDue to high number of applicants, only qualified candidates will be contacted for interview.
We thank you for your application \xf0\x9f\x98\x8a.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Malaysia and its affiliates collecting, using, and disclosing your personal data for the purposes set out in the Privacy Policy which is available at . You also acknowledge that you have read, understood, and agree to the said Privacy Policy.Follow us for the latest updates and valuable insights:

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Reference Number:Contact Details:ashikin_malihi@persolkelly.comProfession:Others
OthersCompany:PERSOLKELLY MalaysiaDate Posted:25/03/2024 5:20:00 PM

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