Job Description

Teleperformance Malaysia Hiring! Full Time Online Reservations Specialist (Mandarin) - Penang in Pulau Pinang, Earn up to MYR 4,500 + commission - Ricebowl
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Online Reservations Specialist (Mandarin) - Penang
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MYR3,500 - MYR4,500 Per Month
Commission: MYR1,000 - MYR1,500
George Town,
Fresh Graduates
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Posted a day ago o Closing 10 Jan 2026
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Working Location

• Jalan Argyll 170 George Town Pulau Pinang Malaysia 10050

Requirements
Qualifications & Skills:

• High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
• Proven experience in customer service, front desk, or administrative support (online preferred).
• Strong verbal and written communication skills.
• Comfortable with technology, online booking systems, and customer support tools.
• Ability to multitask and stay organized in a fast-paced virtual environment.
• Professional, patient, and customer-focused attitude.
• Experience working as hotel staff is an advantage

Responsibilities
Key Responsibilities:

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
• Manage online booking systems, schedule appointments, and confirm reservations.
• Provide accurate information about services, products, or company policies.
• Handle complaints or escalate issues to the appropriate department.
• Maintain professional communication standards in all interactions.
• Keep digital records of customer interactions, inquiries, and transactions.
• Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
• Monitor and update customer databases when needed.
• Support administrative tasks such as data entry, reporting, and document management.

Benefits
Location: Penang, Malaysia
Job Type: Full-time
Language Requirement: Chinese + Good English
Industry: Customer Support / Hospitality
Shift: Follow US Shift (including weekends/public holidays, if required)
Compensation: Competitive Salary + Language Allowance + Health Benefits
Salary Package: up to MYR 4500
Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Allowance Provided
• Training Provided
• Medical Insurance
• Annual Bonus

Skills
Mandarin Language Proficiency Customer Service Online Reservation Systems Attention to Detail Communication Skills Problem Solving Travel Management Customer Support
Important Information
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Skills Required