Job Description

Mohon
Lokasi Kerja

• Jalan Argyll 170 George Town Pulau Pinang Malaysia 10050

Penerangan Kerja
Kelayakan
Qualifications & Skills:

• High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
• Proven experience in customer service, front desk, or administrative support (online preferred).
• Strong verbal and written communication skills.
• Comfortable with technology, online booking systems, and customer support tools.
• Ability to multitask and stay organized in a fast-paced virtual environment.
• Professional, patient, and customer-focused attitude.
• Experience working as hotel staff is an advantage

Tanggungjawab
Key Responsibilities:

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
• Manage online booking systems, schedule appointments, and confirm reservations.
• Provide accurate information about services, products, or company policies.
• Handle complaints or escalate issues to the appropriate department.
• Maintain professional communication standards in all interactions.
• Keep digital records of customer interactions, inquiries, and transactions.
• Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
• Monitor and update customer databases when needed.
• Support administrative tasks such as data entry, reporting, and document management.

Manfaat
Location: Penang, Malaysia
Job Type: Full-time
Language Requirement: Chinese + Good English
Industry: Customer Support / Hospitality
Shift: Follow US Shift (including weekends/public holidays, if required)
Compensation: Competitive Salary + Language Allowance + Health Benefits
Salary Package: up to MYR 4500
Manfaat tambahan

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Allowance Provided
• Training Provided
• Medical Insurance
• Annual Bonus

Kemahiran
Mandarin Language Proficiency Customer Service Online Reservation Systems Attention to Detail Communication Skills Problem Solving Travel Management Customer Support
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required