Job Description

As an Onsite Support Engineer L1 / L1.5 , you will be working closely with our technical support team to resolve issues related to software, hardware, and network systems. This is a great opportunity to gain hands-on experience in IT support, troubleshooting, and customer service

Company : Ssquad Global

Salary : 2500 MYR

Work Location: Selangor, Malaysia

Experience : 1.5 Yrs -3 Yrs

Immediate Joiner

No shift support...normal working hours but need to be flexible when required

Educations:

Bachelor's degree or relevant certification in Computer Science, Information Technology, or a related field (preferred, but not mandatory).

Key Responsibilities:

Communicate with clients to determine needs and explain complex issues Diagnose construction or machinery problems Resolve malfunctions or other crises when they arise Oversee repairs and technical improvements Inspect and test material and machinery for safety Ensure proper maintenance of onsite equipment Supervise and direct onsite crew Install new systems and technology Draft and submit reports Test equipment to ensure meets safety regulations Providing remote/onsite assistance for IT Hardware & Software support services such as
installation, configuration, maintenance & performing troubleshooting, etc.

Fix the hardware & software issues by replacing the malfunctioning parts Oversee repairs and advise technical improvements Inspect, test & inventory management of the various hardware spares parts Ensure proper maintenance of onsite equipment Physical audit of various OEM model hardware's at client data centers Draft and submit reports Communicate with clients to determine needs and explain complex issues All IT hardware & software works not only limited to the above responsibilities Any other duties that may be assigned from time to time for the benefit of the Employer.

Thanks & Regards,

Hemlata

Talent Acquisition Specialist,

Email| hemlata@ssquad.com

Ssquad Information Systems Pvt Ltd

Silver Soft Tech Park, Whitefield main road, No. 23 and24, EPIP 1st Phase, Bangalore 560066,

ISO 9001:2015, ISO/IEC 27001:2013 Certified Company

Malaysia Office :

Ssquad Global
Units 25-07, 28-03 and 33-BC-05, Q Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470, Kuala Lumpur

Job Type: Full-time

Pay: RM2,000.00 - RM2,450.00 per month

Benefits:

* Health insurance