Job Description

Signchina International Travel Admin Hiring! Full Time On-Trip Customer Service Representative (Travel Concierge) in WP Kuala Lumpur, Earn up to MYR 3,500 - Ricebowl
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On-Trip Customer Service Representative (Travel Concierge)
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MYR2,500 - MYR3,500 Per Month
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Fresh Graduates
Fewer than 40 applicants. You still have a chance!
Posted a day ago Closing 13 Apr 2025
Fewer than 40 applicants. You still have a chance!
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Requirements

• Prior experience in free independent travel (FIT) or local travel services is preferred.
• Fluent in Mandarin.
• Fresh graduate are welcome to apply
• Detail-oriented, responsible, and able to respond quickly to customer needs.
• Proficient in using WeChat for communication.
• Flexible work schedule, willing to work during peak travel seasons.

Responsibilities

• Act as the key point of contact for travelers during their trip, handling requests and emergencies to ensure a smooth travel experience.
• Provide real-time support via WeChat, answering questions about itineraries, attractions, dining recommendations, etc.
• Monitor customer feedback and improve service quality.

Benefits

• Competitive salary: Stable base salary + performance bonuses, with high commissions for outstanding performers.
• Career growth: Gain in-depth tourism industry insights, hands-on experience, and build your personal brand.
• Vibrant team: Young, dynamic, and passionate about travel, with a creative and supportive environment.
• Flexible working arrangement: Remote work available for On-Trip Customer Service; flexible schedule for Travel Streamers.

Skills
Problem-solving skills Customer Service
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