Job Description

The Operation Assistant is responsible for monitoring and controlling bus operations through a centralized command center. This role involves real-time coordination, incident management, and communication with bus drivers, dispatchers, and other relevant parties to optimize the overall efficiency and reliability of bus services.

Responsibilities:

Real-Time Monitoring:

Monitor bus routes and schedules in real-time using tracking systems. Respond promptly to deviations, delays, or disruptions in bus services.

Communication:

Maintain constant communication with bus drivers, dispatchers, and other relevant staff. Provide timely updates on service status, incidents, and any operational changes.

Incident Management:

Respond to and manage incidents, accidents, and emergencies. Coordinate with emergency services and implement contingency plans as needed.

Schedule Adherence:

Ensure that buses adhere to scheduled routes and timetables. Address and resolve issues related to service disruptions and delays.

Customer Service:

Address customer inquiries and complaints related to bus operations. Work to improve the overall customer experience with bus services.

Collaboration:

Collaborate with other departments, such as maintenance and scheduling, to optimize overall bus system performance. Coordinate with traffic management authorities and law enforcement as needed.

Requirements:

Communication Skills:

Strong verbal and written communication skills. Ability to convey information clearly and concisely during high-pressure situations.

Problem-Solving:

Strong problem-solving skills with the ability to make quick decisions in dynamic situations.

Technological Proficiency:

Familiarity with transportation management software and tracking systems.

Team Player:

Ability to work collaboratively with a diverse team and under the direction of superiors.

Stress Management:

Ability to handle stress and pressure associated with managing real-time operational issues.
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person