Job Description

5.5 day work week. Sunday is off duty day.

Monday to Friday - 10am to 6pm Saturday - 10am to 2pm

JOB SCOPE -

Focus on ensuring the smooth day-to-day functioning of operational activities.

Coordinate between different departments (e.g., logistics, procurement, customer

service, sales, customer).

To support, track and monitor sales order in compliance and complete cycle and workflow

pick and pack, drop orders for online orders manage appeals the return and refund processes), project timelines, and team progress.
Handle scheduling, vendor management and inventory tracking.

Decision-making responsibilities tied to improving e?ciency or implementing processes.

Handle customer enquiries, complaints and needs, create positive experience for each customer interaction

Key Responsibilities:

SUPPLY CHAIN & LOGISTICS -

1. Inventory Management: Managing inventory accuracy in our warehouse to control

inventory carrying costs and maximize working capital.

2. Procurement: Plan, manage, and coordinate activities related to the sourcing

and procurement of necessary materials and supplies.

3. Product Compliance: Oversee certification process for new products being

introduced to the local market. Ensure that safety and compliance requirements

are met in all areas such as labeling, packaging, manuals, etc.

4. Local Operations: Oversee warehousing, delivery, and other local operations for

both in-house and 3rd party logistics partners.

5. Importation: Work with freight forwarder and transportation companies to obtain

cost-efficient routes and rates. Ensure our goods arrive in a timely and efficient

manner, from departure at origin to delivery in our warehouse.

6. Work with other company stakeholders to determine most cost-effective

operations (e.g. packaging, distribution, delivery, returns, servicing, etc).

Put controls in place to ensure company assets are safeguarded (e.g. physical goods inventory, office supplies, etc.) Assist in cost savings and continuous improvement projects Office management (lease contracts, forwarding company bills, etc) Develop, implement and review operational policies and procedures.

CUSTOMER SERVICE -

9. Handle customer inquiries, complaints via phone, email and chat in Chinese, Bahasa & English languages

10. Attend to walk-in customers and manage micro-seller portals in a professional manner with sales commission reward scheme. Objectives to have extension of nano account and branding exposures.

11. Provide accurate information about company products, services, pricing, and policies.

12. Resolve customer issues efficiently and follow up to ensure satisfactory resolution.

13. Coordinate with internal departments (sales, operations, technical, logistics, etc.) to resolve customer issues.

14. Maintain a positive and professional attitude to enhance customer satisfaction and company image.

15. Assist in preparing reports on customer feedback, common issues, and service performance in the system.

OTHERS -

16. Help promote a company culture that encourages teamwork, top performance, and high morale

17. Accomplish any other tasks and duties that may be assigned.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person