Job Description

We are looking for:

Operation Executive who supports the overall day-to-day operations of optical retail outlets to ensure smooth, efficient, and customer-focused service delivery. This role involves overseeing store performance, coordinating with retail teams, maintaining inventory standards, and implementing company policies and procedures to achieve operational excellence.

Key Responsibilities

1. Store Operations & Performance

Oversee the daily operations of assigned optical retail outlets to ensure compliance with company standards. Monitor sales performance, customer service quality, and visual merchandising standards. Conduct regular outlet visits and audits to ensure operational efficiency and brand consistency. Support outlet teams in achieving sales targets, productivity goals, and customer satisfaction.

2. Staff Coordination & Support

Coordinate with Outlet Managers and staff on manpower planning, scheduling, and performance matters. Provide operational guidance, coaching, and support to ensure effective team performance. Assist in onboarding and training new retail staff on standard operating procedures and service standards.

3. Inventory & Supply Chain

Monitor stock levels and ensure timely replenishment of frames, lenses, and accessories. Coordinate with purchasing and warehouse teams to ensure accurate and efficient inventory movement. Assist in conducting stock checks, audits, and resolving inventory discrepancies.

4. Compliance & Administration

Ensure compliance with health, safety, and regulatory requirements (including optical licensing where applicable). Maintain proper documentation for store operations, staff attendance, and other administrative records. Assist in the implementation of operational policies, promotions, and system updates.

5. Customer Experience & Quality Control

Handle escalated customer issues and complaints in a professional and timely manner. Ensure that customer service standards are consistently upheld across all outlets. Collect and analyze customer feedback to recommend service improvements.
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Flexible schedule Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Kota Kinabalu (88554): Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Retail Management: 2 years (Required)
Language:

Mandarin (Required)
Willingness to travel:

100% (Required)
Work Location: In person