Job Description

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1. Facility & Court Operations

Oversee day-to-day facility readiness, including court scheduling, bookings, and cleanliness. Ensure equipment and facilities are well-maintained, safe, and available for use. Assist in implementing and following Standard Operating Procedures (SOPs) for operations.

2. Customer Service & Experience

Serve as the first point of contact for players, members, and guests. Handle enquiries, bookings, and feedback promptly and professionally. Support initiatives to enhance customer satisfaction and player retention.

3. Program & Event Support

Assist in coordinating pickleball programs, training sessions, and tournaments. Support the execution of events, including registrations, logistics, and on-ground operations. Work with coaches and operations staff to ensure smooth delivery of programs.

4. Administration & Reporting

Maintain accurate records of attendance, bookings, and customer feedback. Assist in preparing reports related to operations, program participation, and expenses. Support procurement of supplies and ensure proper inventory management.

5. Team Collaboration

Work closely with the Operations Manager and other departments (coaching, marketing, customer service) to align activities. Support staff scheduling, shift management, and training initiatives. Assist in onboarding part-time or event staff during tournaments or activations. Performs other duties, assignments, obligations, etc., as may be assigned by the Company that fits your skills and experience. The list of is by no means exhaustive and may be added and/or amended from time to time

Job Requirements:

SPM Level, Diploma/Degree in Sports Management, Business Administration, Recreation, or related field. Minimum 1-2 years of experience in operations, sports/recreation, or hospitality.

Fresh graduates with strong interest in sports will also be considered!

Strong organizational and multitasking skills. Excellent communication and customer service skills. Knowledge or passion for pickleball or racket sports is an advantage. Ability to use booking systems, Microsoft Office, and basic reporting tools. Open/willing to work on

shifts (day/evening/night) including weekends and public holidays

. Energetic, service-oriented, and able to work both independently and in a team.
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Free parking Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Bangsar South: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Are you willing to work on shift?
Language:

Mandarin (Preferred) Bahasa Malaysia (Preferred) English (Preferred)
Work Location: In person