Job Description

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1. Ensure Smooth Facility & Program Operations

Oversee daily operations of pickleball courts, programs, and events.

Manage scheduling, booking systems, and service delivery processes.

Monitor facility upkeep, equipment, and inventory to ensure availability and safety.

Support new facility or program launches with training and SOP rollouts.

2. Lead & Develop Team Performance

Supervise and coach operations and front-line staff, including coaches, coordinators, and customer service teams.

Set clear KPIs, track performance, and support staff growth and training.

Ensure consistent service standards across all touchpoints.

3. Enhance Customer Experience

Define and uphold service excellence for members and guests.

Resolve customer issues promptly and proactively improve retention and loyalty initiatives.

4. Execute Programs, Events & Campaigns

Support the planning and execution of pickleball programs, tournaments, and brand activations.

Manage timelines, resources, and staff assignments for events.

Coordinate with marketing and programming teams to deliver seamless customer experiences.

5. Drive Collaboration Across Teams

Act as a bridge between operations, coaching, marketing, and customer service teams.

Support cross-departmental initiatives, ensuring clear communication and alignment.

Participate in regular reviews to identify and address operational bottlenecks.

Performs other duties, assignments, obligations, etc., as may be assigned by the Company that fits your skills and experience.

The list of is by no means exhaustive and may be added and/or amended from time to time

Job Requirements:

Diploma/Degree in Sport Management, Business Administration, Recreation, or related field. Minimum 3-5 years of experience in sports facility management, recreation operations, or a related leadership role. Background in racket sports (tennis, badminton, or pickleball) is highly preferred. Strong leadership, team management, and interpersonal skills. Excellent organizational and problem-solving abilities. Knowledge of pickleball rules, programs, and industry trends. Budget management and financial reporting capabilities. Proficiency in Microsoft Office and facility management systems/software. Strong customer service mindset with the ability to manage diverse groups of players and staff. Passion for pickleball, sports, and community engagement. Willingness to work evenings, weekends, and during events/tournaments as required. Ability to adapt in a fast-paced and dynamic sports environment.
Job Types: Full-time, Permanent

Pay: RM8,000.00 - RM12,000.00 per month

Benefits:

Free parking Maternity leave Opportunities for promotion Parental leave Professional development
Language:

Mandarin (Preferred) Bahasa Malaysia (Preferred) English (Preferred)
Work Location: In person