Job Description

1. Outlet & Operational Excellence

Lead, manage, and supervise the

overall daily operations

of multiple outlets. Work closely with the

Operations Department

to ensure

smooth execution

and

compliance of SOPs

. Oversee ordering, purchasing,

inventory control

, and

ensure minimal wastage

. Supervise and assign special operational initiatives including social media & business hour control, bulk order & complaint management, daily sales record compilation & outlet ranking.

2. Performance & Business Growth

Monitor and

analyze outlet performance

, covering

sales, revenue, P&L, COGS, labour cost, customer footfall, and operational efficiency

.

Develop

and execute

strategies

to

improve sales growth

,

cost control

, and

service standards

.

Prepare

and present detailed

operational reports

and

business insights

to the General Manager / Top Management. Track

competitor activities

and

market trends

to maintain competitiveness.

3. People Leadership & Development

Provide leadership,

coaching

, and

training

to Outlet Managers and frontline staff on

customer service, product knowledge, and SOP compliance

. Ensure sufficient manpower planning, scheduling, and labour cost control. Foster a

high-performance culture

with

strong teamwork

,

accountability

, and continuous improvement.

4. Customer Experience & Stakeholder Management

Ensure

consistent delivery

of

excellent customer service

across all outlets. Effectively

resolve

escalated

customer complaints

and implement

service recovery actions

. Handle correspondence and communication with

customers, franchisees, and internal departments (HR, Finance, Marketing, Purchasing, etc.)

to ensure alignment and support business initiatives.

Requirements

Degree / Diploma in Business Management, Hospitality, or related field. At least

3 - 5 years' experience

in

F&B

/ retail operations, preferably in multi-outlet F&B chains (Cafe / Restaurant / Bakery / Quick Service Restaurant) Proven ability in

managing P&L

,

cost optimization

, and

driving outlet performance

. Strong leadership with excellent interpersonal,

communication

, and

problem-solving

skills.

Analytical mindset

with attention to detail and a proactive approach.

Willing to travel

regularly across outlets.
Job Types: Full-time, Permanent

Pay: Up to RM5,000.00 per month

Benefits:

Company car Dental insurance Health insurance Professional development
Ability to commute/relocate:

Cheras: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Please be informed that the salary range for this position would be in the range from RM 3,500 - RM 5,000. What is your expected salary for this role?
Willingness to travel:

50% (Preferred)
Work Location: In person