Job Description

Mohon
Lokasi Kerja

• Harbour Place Mall, Lot 6683, Persiaran Raja Muda Musa Klang Selangor Malaysia 41200

Penerangan Kerja
Kelayakan
Education & Experience
Diploma / Degree in Facilities Management, Engineering, Building Services, Property Management, or related fields.
Minimum 5-7 years experience in mall operations, facilities management, or building operations.
Experience in managing contractors, technical operations, and tenant coordination.
Must have BO license's endorsed by Suruhanjaya Tenaga (License fees for renewal 11KV x3 paid by HPM, yearly licenses BO is under license holder)
Certification (Advantages)
Exposure to Suruhanjaya Tenaga compliance, fire safety systems, or BO / Chargeman coordination (JKKP)
Safety-related certifications (e.g., OSHA, Fire Safety) are an added advantage.
Tanggungjawab
Mall Operational Management
Oversee day-to-day operations to ensure smooth functioning of all mall activities.
Ensure all Standard Operating Procedures (SOP), policies, and operational standards are adhered to.
Coordinate and respond promptly to operational issues, complaints, and incidents.
Tenant Relations & Coordination
Act as the primary liaison between tenants and mall management on all operational matters.
Manage tenant requests and follow up on resolution of issues.
Oversee tenant fit-out, renovation, handover and reinstatement in compliance with mall guidelines.
Ensure tenants comply with safety, cleanliness and statutory requirements.
Facilities & Technical Management
Supervise maintenance and upkeep of building facilities including:
~ Electrical systems (11kV & LV), mechanical systems, HVAC / chiller / AHU / Gen-set
~ BO License must be registered to Harbour Place Mall
~ Fire protection system
~ Plumbing, sanitary, pumps
~ Lift & escalator
~ LPG Gas equipment (Class II)
~ CCTV & security systems
Ensure preventive and corrective maintenance is carried out according to schedule.
Review technical reports, inspection findings, and ensure timely rectification by contractors.
Safety, Health & Compliance
Ensure compliance with regulatory bodies including BOMBA, Suruhanjaya Tenaga, DOSH, MPK and other authorities.
Conduct regular safety inspections and coordinate fire drills, emergency responses, and risk assessments.
Maintain valid certificates, licenses, and regulatory documentation (Fire Certificate, ST inspection, lift & escalator certification).
Investigate incidents / accidents and prepare root-cause analysis reports.
Implementing and enforcing safety protocols and emergency response plans.
Cleaning & Housekeeping Management
Supervise cleaning contractors to maintain of all common areas, toilets, corridors, loading bay, and back-of-house.
Conduct routine inspections to ensure compliance with cleanliness standards.
Vendor & Contract Management
Oversee outsourced service providers including security, cleaning, mechanical & electrical, landscaping, pest control and waste management.
Review contracts, KPI's, scope of work and performance of all contractors.
Recommend corrective actions for underperforming vendors.
Schedule and supervise preventive and corrective maintenance activities.
Budgeting & Cost Control
Prepare annual operating (OPEX) and capital expenditure (CAPEX) budgets.
Monitor spending, cost efficiency, and procurement of essential supplies and tools.
Review quotations, verify invoices and ensure compliance with financial procedures.
Upgrade Projects & Improvement Initiatives
Plan and implement improvement and refurbishment projects including energy-saving initiative, lighting upgrades, asset replacement and facility enhancement.
Coordinate with contractors, consultants, engineers and authorities for project execution.
Staff Management
Lead and supervise the operations team including technicians, maintenance personnel and fit-out coordinators.
Conduct performance evaluations, training, and competency development (including Chargeman A4 or BO requirement if any).
Prepare staff schedules, monitor attendance and ensure adequate manpower coverage.
Reporting & Documentation
Prepare operational reports including daily logs, weekly summaries and monthly operations report.
Maintain complete and updated records of maintenance, safety checks, complaints and technical documentation.
Inventory Management: Oversee inventory levels, manage product ordering, receive shipments and
conduct regular inventory counts.
Collaborate with the HQ team to align local execution with company-wide strategies and goals.
Manfaat

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance

Kemahiran
Maintenance Electrical Knowledge mall operations safety compliance good leadership communication and problem-solving skills Ability to manage multiple tasks under pressure Proficient in report writing and operational documentation
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required