Job Description

Coverage Area:

Melaka & Johor

Cezars Kitchen Sdn Bhd is seeking an experienced

Operations Manager

to oversee and manage multiple food service operations across

Melaka and Johor

. This role is responsible for driving operational excellence, ensuring consistent food quality, leading outlet teams, and achieving financial and service performance targets.

The successful candidate will work closely with Head Office and outlet management teams to ensure compliance with company standards, policies, and operational objectives.

Why Join Cezars Kitchen

Employment with a reputable

multinational organisation

Career advancement opportunities locally and overseas Duty meals provided Structured training and development programmes Medical claims in accordance with company policy

Claimable work-related travel expenses

Role Scope & Travel

Responsible for multiple outlets across Melaka and Johor Frequent site visits required (approximately 80% of working time) Approved work-related travel expenses (mileage, tolls, accommodation when applicable) are reimbursable in accordance with company policy

Key ResponsibilitiesOperational Management

Ensure consistent operational standards, food quality, and service excellence across all assigned outlets Conduct monthly kitchen and operational inspections and submit reports to Head Office within 24 hours Provide hands-on operational support, including kitchen and service operations when required Ensure compliance with company SOPs, food safety standards, and regulatory requirements

Leadership & People Management

Lead, coach, and support Kitchen Managers, Cafe Managers, and outlet teams Oversee recruitment, onboarding, training, and staff development Conduct annual performance reviews and provide regular performance feedback Approve staff scheduling, timecards, and leave requests to ensure optimal labour coverage

Financial & Business Performance

Drive sales growth and operational efficiency within the assigned region Manage labour cost targets (25-30%) and cost of goods sold (COGS) performance Review and approve monthly supplier payment lists Conduct monthly P&L review meetings with outlet management teams Ensure achievement of controllable profit targets

Customer & Stakeholder Management

Maintain strong relationships with clients, school representatives, and internal stakeholders Represent Cezars Kitchen as a professional brand ambassador Ensure high standards of customer service across all outlets Support catering operations, including special events, evening, and weekend functions when required

Planning, Reporting & Communication

Plan and coordinate site visit schedules at least one week in advance Prepare and submit operational, financial, and performance reports Communicate effectively with Head Office, outlet teams, clients, and vendors Provide recommendations to improve operational performance and efficiency

Requirements

Minimum

5 years' experience

in a supervisory or managerial role within food service operations Experience in school kitchens, catering, restaurants, or fast-food operations Strong leadership, decision-making, and analytical skills Customer-focused with a professional and results-driven approach Able to work independently with minimal supervision Proficient in

Bahasa Malaysia and English

(spoken and written) Computer literate (ordering, purchasing, reporting, and basic financial tracking) Typhoid and Food Handling Certification (required) Willing and able to travel regularly between Melaka and Johor

Career Opportunity

This role offers a challenging and rewarding career path for an experienced operations professional who is seeking regional responsibility and long-term growth within a structured organisation.

Job Types: Full-time, Permanent

Pay: RM5,500.00 - RM6,500.00 per month

Benefits:

Dental insurance Health insurance Meal provided Opportunities for promotion Professional development
Work Location: In person