Oversee and manage the daily operations of the cold chain warehouse, ensuring full compliance with safety, hygiene, and quality standards.
Lead the receipt, verification, storage, and dispatch of all temperature-sensitive products with strict adherence to cold chain protocols.
Continuously monitor, maintain, and record optimal temperature and environmental conditions across all storage zones.
Ensure high accuracy in inventory management, including system updates, stock movements, and regular cycle counts or full stock audits.
Supervise, train, and evaluate warehouse staff to ensure strict adherence to SOPs, safety guidelines, and operational excellence.
Ensure all products are stored, handled, and transported according to regulatory requirements, customer specifications, and industry best practices.
Identify operational gaps, propose improvements, and implement process enhancements to increase efficiency, accuracy, and productivity.
Manage customer goods with great attention to detail, ensuring proper placement, optimal conditions, and compliance with storage requirements.
Address, investigate, and resolve customer inquiries or discrepancies promptly and professionally.
Maintain proactive communication with the management team by providing timely updates on customer inventory, storage conditions, and service matters.
Possess a solid understanding of each customer's requirements for their rented storage space, ensuring all expectations and technical needs are consistently met.
Identify, approach, and acquire new customer prospects to maximize cold storage occupancy and expand the company's customer base.
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