State the objective and purpose of the role. Perform daily operations role and responsible for the day-to-day smooth execution and continuous operations. Ensure standards and procedures are strictly adhered to. key responsibilities and performance indicators of this role. Key Results Areas: \xe2\x80\xa2 Experience in job flow schedule scenarios in BMC Control-M \xe2\x80\xa2 Able to create job flows using control-M Workspace \xe2\x80\xa2 Worked with Control-M scheduler. \xe2\x80\xa2 Plan, develop, integrate, and automate application and operating system tasks through an automated batch scheduler (e.g., BMC Control-M) with focus on efficiency and automation. \xe2\x80\xa2 Responsible for creating reference architectures, best practices and procedures and will setup, monitor and schedule batch jobs across multiple applications and operating systems. \xe2\x80\xa2 Working on request based on the service request (SR) or change request (CR) from Singtel customer/stakeholder or SA. \xe2\x80\xa2 Control-m batch job execution and monitoring. \xe2\x80\xa2 Batch output & event handling \xe2\x80\xa2 Prompt incident identification, escalation & reporting \xe2\x80\xa2 Backup operations \xe2\x80\xa2 Generate daily/weekly/monthly/yearly/ad-hoc reports when required. \xe2\x80\xa2 Adhere to all operational & physical security procedures. \xe2\x80\xa2 Provide operational support during DR Exercises \xe2\x80\xa2 Maintain records required to work towards acceptable audit rating. \xe2\x80\xa2 Any other operational related duties as assigned. \xe2\x80\xa2 Perform callouts and escalation as per the work instructions and/or when the situation requires it by communicating the appropriate information effectively to the relevant support and/or customer. Key Performance Indicators: \xe2\x80\xa2 Completion of all assigned tasks within schedule and resources with accuracy. \xe2\x80\xa2 Conformity of documentation in accordance to QMS and Work Instructions requirements. Education and Qualifications \xe2\x80\xa2 GCE \xe2\x80\x98O\xe2\x80\x99 Level \xe2\x80\xa2 Diploma in IT (recognized IT training schools) Good to have \xe2\x80\xa2 ITIL Foundation Level Certification Work Experience \xe2\x80\xa2 3-year DC Operations Technical / Professional Skills \xe2\x80\xa2 Microsoft Office Applications \xe2\x80\xa2 Control M scheduling software \xe2\x80\xa2 UNIX \xe2\x80\xa2 Scripting \xe2\x80\xa2 Wintel / MCITP Non-Technical / Soft Skills \xe2\x80\xa2 Work as a team or individually \xe2\x80\xa2 Work on business hours \xe2\x80\xa2 Able to support during odd hours when is required. \xe2\x80\xa2 Ability to multi-task and work under pressure \xe2\x80\xa2 Positive attitude \xe2\x80\xa2 Good Communication Skills (both verbal & written) \xe2\x80\xa2 Analytical with good problem-solving skills \xe2\x80\xa2 Well organized \xe2\x80\xa2 Self- motivated \xe2\x80\xa2 Proactive and able to act on own initiative. \xe2\x80\xa2 Strong analytical and organization skills \xe2\x80\xa2 Demonstrated problem solving skills. Other Task-Specific Knowledge \xe2\x80\xa2 Data Centre & Server Operations Support \xe2\x80\xa2 Backup requirements & procedures \xe2\x80\xa2 Batch Job Processing \xe2\x80\xa2 Report Generation \xe2\x80\xa2 DR Support \xe2\x80\xa2 Data Centre & IT Infrastructure \xe2\x80\xa2 ITIL Familiarization \xe2\x80\xa2 Production job scheduling, tools, and utilities \xe2\x80\xa2 Data Centre Operations Best Practice \xe2\x80\xa2 Extensive experience supporting Control-M Workload Automation Enterprise Suite \xe2\x80\xa2 Experience with incident management tools such as IT Assist \xe2\x80\xa2 ISO20000 \xe2\x80\xa2 ISO27001
Nature Of Business; OTHER INFORMATION TECHNOLOGY SERVICE ACTIVITIES N.E.C.
Bachelor\'s or Equivalent