Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day\xe2\x80\x93from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

• Ensure strict adherence to our terms & conditions, policies & procedures in relation to updating information in our system

\xe2\x80\xa2 Ensures consistent quality of service for our customers/merchant and stakeholders through efficiency and quality standards while remaining compliant \xe2\x80\xa2 Perform various other duties as assigned such as obtain approval, prepare monthly comprehensive reports and others \xe2\x80\xa2 Capacity Managements for multiple processes which involve case & email distribution, manual or bulk case upload in system on daily basis \xe2\x80\xa2 Attend team meetings and updates as required, maintaining prepared business schedules, plans and activities

• Developing and leveraging close relationships with business partners to enable successful delivery on operational goals

• Meet minimum requirement of KPIs assigned by the business

• Process requests in an accurate and timely manner, meeting agreed turn-around deadlines

• Identifies areas of enhancement/improvement with the operating procedures and workflow

• Managing inventory for stakeholders

Minimum Qualifications

• A customer centric, can-do attitude and proactive to serve our customers and stakeholders

• Strong working experience with Microsoft Word, Excel, and PowerPoint

• Excellent technical, analytical, research skills and attention to details

• Good English verbal & written communication skills is required

• Strong data entry skills, efficient in speed of entry with high accuracy

• Ability to work under pressure and agile towards change

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.