Job Description

Duties:

• Analyzes, troubleshoots, and resolves network alerts.
• Follows knowledge articles to provide support for these systems.
• Works effectively with cross-function teams of IT professionals to troubleshoot these systems.
• Tracks the resolution of all issues.
• Works with ISPs and other service providers to create, escalate and resolve support issues. Coordinates remotely with local site contacts to troubleshoot and resolve circuit issues.
• Escalates critical issues appropriately to the NOC Shift Supervisor and support teams.
• Completes project related tasks as assigned by the NOC Shift Supervisor.

Our requirements:

• Basic knowledge of telecommunication systems, such as network architectures, IP voice, data, wireless, internet technologies etc.
• Experience or expertise in Cisco IOS
• Strong written communication skills, including the ability to document operations procedures.
• Strong verbal communications skills, including professional customer service skills and the ability to effectively deal with hardware and software vendors when troubleshooting problems.

Nice to have:

• A Bachelor's degree in Computer Science, Engineering, Information Technology or studying in one of those disciplines.
• Experience or expertise in at least one of the following: SD-WAN, Cisco Meraki, Cisco VoIP and Avaya telephony, Citrix Netscaler Load-Balancers, NxOS, Meraki networking, Palo Alto NGFW.
• A strong understanding of DNS architecture, IP subnets, and Routing protocols (BGP, OSPF, and EIGRP).
• Courses and Certification: CCENT, CCNA, CCNP, ITIL.
• Former experience with network monitoring

ABOUT US:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD(TM)

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are "One PPG" to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday - everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: ( )

PPG vision:

We are One PPG:

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.