Job Description

OBJECTIVES OF THE PROGRAMME

The Department of Information Management and Technology (IMT) has an operational and strategic role. On the one hand, the department provides relevant, quality, reliable and cost-effective IT services in order for the Organization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs, establishing and managing projects to address these requirements. The Chief Technology Officer sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and underlying technology platforms for digital workplace and enterprise information systems through the following teams:

i. Application and Information Management: Manages enterprise applications, platforms and the development of information systems that support the digital transformation;

ii. Architecture and Infrastructure: help sets the overall technology architecture and standards and manages technology infrastructure foundation;

iii. Workplace and Collaboration Services: Manages technology platforms and services for a digital workplace, including tools for end-users and collaboration services;

iv. Operations and User Support: Support and operates IT services and technology platforms; supports users for issues and requests related to IT services and corporate business processes.

DESCRIPTION OF DUTIES

Under the supervision of the Group Lead (Infrastructure and Operations Management), the incumbent will provide proximity support to the Global Service Centre and WR-Malaysia office. The incumbent will be required to work with IT colleagues and GSC users to ensure that software applications and hardware are standardized and configured based on requirements, and that they follow IT security policies and management procedures and that the managed environment is well supported. The incumbent will ensure IT support for the conference services. This includes assisting with the booking and monitoring of virtual meetings, conferences and troubleshooting connection issues.

• Provide the proximity support and technical assistance to the Global Service Centre and WR-Malaysia office for incidents relating to computer and printer hardware/software.
• Ensure the smooth running of the virtual and onsite conferences, audio/video services through providing necessary support on scheduling, operating, and troubleshooting any technical issues.
• Install, maintain, and deliver all end-user devices including computers, mobile devices.
• Develop and maintain system documentations in the areas under the Deployment and Support.
• Carry out other duties and responsibilities as assigned by the supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary, technical or commercial school education.
Desirable: Relevant professional training and/or certification.

Experience

Essential:

- At least 5 years of relevant experience in an IT environment including: client hardware/software support; virtual meetings tools and platforms, Audio and Video Conference support - intermediate level required; ICT User Support - intermediate level required.

- Experience in liaising and coordinating with third party audio and video conference service providers.
Desirable:

- Experience working in an IT environment in a large national, multi-national or international organization and familiarity with the UN.

- Good knowledge of WHO HQ teleconferencing facilities.

Skills

• In-depth knowledge of all Microsoft Windows operating systems.
• Good knowledge of Virtual meetings tools and platforms, audio, and video conference technologies, preferably Polycom hardware.
• Good knowledge and skills in the use of computers and telecommunication technologies.
• Ability to acquire an understanding, identify underlying issues or causes, and solve problems quickly.
• Ability to communicate well with users from different regions.

WHO Competencies * Teamwork

• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Beginners knowledge of French.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at MYR 54,648 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link:

. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO\'s operations please visit:

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (

)are strongly encouraged to apply for WHO jobs.

Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the

into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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World Health Organization