Job Description

At

The Tea Republic

, we create thoughtfully curated tea gifts for individuals and corporate clients who value quality, elegance, and meaning. We are looking for an

Operations & Client Support Executive

who can confidently manage front-office coordination, client communication, and operational follow-through -- with clarity, accountability, and attention to detail.

This role is suited for someone who enjoys organising, communicating clearly, and taking ownership -- not just completing tasks, but ensuring things are done properly.

Your Role & Responsibilities

Client Communication & Sales Support

Respond to customer enquiries via email and WhatsApp with clarity, warmth, and accuracy Understand client intent and recommend suitable products or next steps Coordinate quotations, confirmations, invoicing, and follow-ups Ensure accurate information is shared at all times (products, processes, timelines)

Operations & Internal Coordination

Track orders, payments, and delivery statuses Liaise with packing and operations teams to ensure smooth fulfilment Flag issues early and follow through until resolved Maintain clear records and follow SOPs consistently

Founder & Team Support

Act as a coordination bridge between the Founder, team, and clients Manage reminders, follow-ups, and priorities Reduce back-and-forth by anticipating needs and organising information clearly

What We're Looking For

Strong written and spoken English (this is non-negotiable) Prior experience in admin, customer service, operations, sales support, or coordination roles Able to prioritise tasks independently and think through situations logically Detail-oriented and accountable -- you follow through, not just respond Comfortable working in a structured environment with SOPs and brand standards Calm, professional, and respectful in communication

What This Role Is NOT

A passive admin role waiting for instructions A sales-only position A role for someone who needs constant supervision or reminders

Probation & Evaluation

This role includes a probation period with clear expectations and performance review. Candidates may be required to complete:

A short written task (email or WhatsApp response) A prioritisation scenario A short paid trial period before confirmation

Why Join The Tea Republic

Be part of a growing premium gifting brand Work closely with the Founder and gain exposure across operations and client management Clear structure, expectations, and opportunities to grow with responsibility
Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Opportunities for promotion Professional development
Experience:

independant thinking: 1 year (Required) ability to prioritise without constant supervision: 1 year (Required) sales coordination: 1 year (Required) client communication: 1 year (Required)
Language:

Business English - written and spoken - expert level (Required)
Work Location: In person