Job Description

Position:

Operations Coordinator

Employment Type:

12-month contract (renewable)

Location:

The Exchange TRX, Kuala Lumpur

Working Arrangement:

5 days a week, remote (Monday to Friday)

Working Hours (MY time):

9:00 AM - 6:00 PM

About the Role

You will report to the Regional & Country Cx Lead and be responsible for managing work order-related processes, compliance, and serving as the main point of contact for issues arising from clients, suppliers, and internal stakeholders.

Key Responsibilities

Manage work order processes, including amendments, budget increases, extensions, and closures Oversee payment requests, invoice reviews, and resolution of billing issues with finance, suppliers, and project teams Ensure compliance with mandatory documentation, policies, vetting, approvals, and rights-to-work checks Act as liaison between on-shore and off-shore service teams, ensuring timely and accurate service delivery Maintain documentation trackers (e.g., compliance, work pass, contractor roster) and provide required reports, including monthly and ad hoc reports

Qualifications

1-2 years of procurement experience with a basic understanding of procurement principles 1-2 years of customer service or client service experience Knowledge of HR/staffing industry processes and terminology Strong organizational and communication skills (verbal and written) Computer literacy in Outlook, Word, Excel, PowerPoint, and messaging tools Experience with Vendor Management Systems (e.g., Fieldglass, IQN, Beeline, Ariba) preferred
Job Type: Contract
Contract length: 12 months

Pay: RM3,800.00 - RM4,400.00 per month

Benefits:

Health insurance
Application Question(s):

How much is your min. to max salary expecations? How soon can you start?
Experience:

Procurement: 1 year (Preferred) Customer support: 1 year (Preferred)
Work Location: In person