Job Description

The Instant Group are hiring!

Our purpose at The Instant Group is to help our clients to move their business forward faster! We are a workspace innovation company that rethinks workspace on behalf of our clients. Using our market leading data, we find, create, deliver and manage bespoke workspace solutions. We put our customers\xe2\x80\x99 business at the heart of the solution and specialise in injecting agility and flexibility to reduce cost and drive enterprise performance.

In 2022 The Instant Group merged with key digital assets of IWG. This exciting merger combines the digital know-how, content, technology, team experience and customer base and creates the definitive flexible workspace marketplace for workers, corporates and workspace owners. Our newly enhanced marketplace will serve more than 250,000 businesses in 175 countries, operating 24/7 through an integrated platform in more than 40 languages. This radically enlarged marketplace will provide data and market choice that will enable \xe2\x80\x9cwork from anywhere\xe2\x80\x9d plans for multi-national companies through to sole employee start-ups. With more than 25,000 flexible workspace centres listed, the merger will offer the greatest access yet to the full extent of the flexible workspace market.

The Instant Group is a dynamic workplace with a culture of connectivity. We solve challenges and grasp opportunities together whilst supporting one another. Our common purpose glues the organisation together to ensure that everyone is pulling in the same direction with a truly client-centric focus. We are very proud of our differentiated client approach and exceptional people and are committed to offering a great place to build a career. As a result, we have won the \xe2\x80\x98Best Places to work in Property\xe2\x80\x99 award and are continuously featured in the \xe2\x80\x98Sunday Times HSBC international Track 200\xe2\x80\x99.

Who are we hiring?

Reporting to the Asia Pacific Head of Managed Office. The Operations Director has leadership and line management responsibility for the projects, commercial and operational teams across Asia Pacific. This will include working with internal and external resources ensuring clients requirements are captured accurately, priced and delivered to the same and ensuring exceptional levels of customer service are attained, both internally to our Business Development and Accounts teams and externally to our clients and partners. The position is a key strategic role and will be part of the managed senior leadership group in Asia Pacific.

What will you be responsible for?

• Manage and motivate key internal resources related to the delivery of capital and operational budgets of office space.
• Be a key stakeholder in client engagement and retention.
• Along with others (internal and external consultants) develop accurate scope of works, budgets and programs that reflect the needs of our customer requirements and that of the Instant deal
• Build credible supply chains that can execute the above and match our growth plans.
• Ensure that Instant best practices are implemented.
• Work in tandem with Business Development to develop and lead the Managed solution
• Ensure the highest levels of satisfaction from each of our existing and new client base, and as a result.
• Take responsibility for high impact, high visibility projects (internal or external) and manage them through to completion.
• Working closely with existing managers and people leaders to develop our existing talent whilst ensuring high quality recruitment of new talent as well as the creation of succession plans and development pathways.
• Collaboratively working with Business Development and the Commercial team in the proposal and delivery of growth, new solutions and new services to clients
• Ownership and financial management of the capex/ opex budgets of contracted income
• Champion, embed and maintain Instant\xe2\x80\x99s values.
• Develop & drive the Supply Chain strategy for services to align to the new proposition. Oversee objective supplier selection and mobilization. Drive key supplier innovation. Monitor supplier performance and savings. Ensure value for money. Oversee the performance of our suppliers, whilst ensuring our commercial interests are met and act as an objective point of senior escalation when the team, clients or suppliers have challenges
• Ensuring seamless handover from solution design to Business as Usual Account Management \xe2\x80\x98one team approach\xe2\x80\x99
• Deliver solutions seamlessly in new territories

What are we looking for?

• 10+ years relevant experience in commercial property/ real estate related activity
• Proven ability to grow clients through excellent relationship management
• Strong operational experience and knowledge \xe2\x80\x93 managing and leading teams
• Strong commercial acumen, experience of P&L ownership/management and the development of commercial solutions. Sound understanding of budgeting and commercial/ financial processes
• Strong organizational skills
• Excellent communication skills, both verbal and written (including excellent presentation skills) across all levels of an organization. Experience writing client and delivering presentations and reports
• Passion for operational delivery and process
• Technically proficient and excited by appropriate new and emerging technologies. Previous experience of owning the future vision for a technology tool or platform and leading technology roll outs

What skills do you require?

• Alignment with our company behaviours; step forward and make it better, help our customers win, solve it together and help each other grow.
• Exceptional leadership
• Flexible and adaptable approach to work
• Ability to prioritise workload
• Ability to work independently and as part of a team
• Holds integrity as a core tenet
• Ability to network with clients and internally to make and implement decisions
• Inspire confidence with clients

What\'s in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
• Flexible working options
• Bespoke training programmes
• Lots of learning and self-development opportunities on our bespoke \xe2\x80\x98Instant Learning\xe2\x80\x99 portal
• Reward Gateway (discounts!)
• Wellbeing Centre
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme that leads to quarterly and annual \xe2\x80\x98let\xe2\x80\x99s celebrate\xe2\x80\x99 awards with great prizes
• Generous referral scheme

At The Instant Group, people are our number one priority alongside our clients. We are committed to encouraging diversity, equality and inclusion and providing equal opportunities in all aspects of employment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As such, when hiring or promoting from within, we look for people with different experience from a wide variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.

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The Instant Group