Job Description

ROLE: Operations Executive - E-Commerce

Location: Kuala Lumpur, Malaysia.

? Salary: RM 4,500 - RM5,000

? Language: English - Malay

? Work Hour: Monday Friday (8am - 5pm)

? Education: Diploma or Degree

? Joining Date: ASAP

? Department: E-Commerce / Digital Operations, report to E-Commerce Manager / Head of Online Business

? Experience: 2-3 years' experience in e-commerce operations or online marketplace management, prefer candidates from cosmetics Industry.

? About the Role

We are seeking a detail-oriented and proactive E-Commerce Operations Executive to manage day-to-day marketplace operations across platforms such as Shopee, Lazada, and TikTok Shop. This role involves coordinating product listings, promotions, stock management, order fulfilment, and performance reporting to ensure smooth and profitable e-commerce operations.

?Key Responsibilities

Marketplace Management
Manage daily operations of e-commerce marketplaces (Shopee, Lazada, TikTok Shop, etc.).
Upload and update product listings, pricing, and content according to platform guidelines.
Ensure product availability, accurate inventory levels, and timely order fulfilment.
Monitor store performance, reviews, and ratings; implement improvements to enhance visibility and conversion.
Promotion & Campaign Coordination
Plan and execute marketplace campaigns, flash sales, and seasonal promotions.
Liaise with platform account managers for participation in promotional programs.
Analyze campaign results and provide post-campaign reports with actionable insights.

?Inventory & Logistics Coordination

Coordinate closely with warehouse and logistics teams to ensure accurate and on-time deliveries.
Track inventory movement and manage replenishment based on sales trends.
Resolve operational issues related to stock, returns, or order delays.
?Performance & Reporting

Track sales performance, traffic, and operational KPIs.
Generate weekly and monthly reports on sales, margin, and operational efficiency.
Recommend improvements in workflow, system automation, and process optimization.

?Requirements

Diploma or Degree in Business, E-Commerce, Marketing, Supply Chain, or a related field.
2-3 years' experience in e-commerce operations or online marketplace management.
Hands-on experience with Shopee Seller Centre, Lazada Seller Centre, TikTok Seller Centre, or similar.
Strong understanding of e-commerce fulfilment, pricing, and promotions.
Proficient in Microsoft Excel / Google Sheets; analytical mindset.
Excellent organizational and communication skills.
Able to work independently and meet deadlines in a fast-paced environment.
Job Type: Full-time

Pay: RM4,500.00 - RM5,000.00 per month

Education:

Bachelor's (Required)
Experience:

E- commerce operations : 3 years (Required) Cosmetics industry : 2 years (Preferred)
Language:

Malaysian (Required) * English (Required)