Job Description

Operations Executive

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Date:

20 Nov 2025

Location:

Melaka, Malaysia

Company:

Singtel Group

Be a part of something BIG!

We're looking for Operations Executive who is responsible to ensure service excellence and best-in-class service is delivered to SingTel Customers, sustaining business growth and support consumer SG imperatives and strategic plans for hotlines services.

Make an Impact by:

Work closely with Customer Care Managers to plan resources and oversee day-to-day call center operations Ensure key performance indicators, namely service levels, accuracy rates, productivity measurements are met Provide the team with clear objectives for group and individual performance and support this with regular and constructive feedback Provide ongoing coaching, counselling and performance review to all team members Handle escalated customers and work with relevant parties to ensure service recovery and resolution of customer issues Analyze customer's complaints and identify root causes of service failures to implement corrective and preventive actions on a timely basis Be the liaison within other SIngTel division by providing operational support Participate in ad-hoc projects as requested.

Skills for Success:

At least Diploma in Business Administration and relevant course At least 4 years of leadership experience with a passion in leading small team Demonstrate analytical, problem solving skills and critical thinking Demonstrate commitment to the SingTel values Rostering and Manpower planning skills. Ability to thrive in fast -paced high volume environment




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