Job Description

Overall responsible to support Malaysia business unit in execution of projects, operational excellence, governance and change management.


Key Tasks & Accountabilities:

• Manage execution of projects which are often cross-functional to deliver against objectives and timelines.
• Takes a proactive, holistic approach to business practices and processes, identifying suitable methodologies, tools and measurements for continuous improvement.
• Partners across the business to identify, develop and implement process improvements for efficiency and effectiveness of processes. Acts as a leader, influencer and change agent in the implementation of initiatives that support the strategic and operational priorities.
• Develop relevant business requirement documents, assess solutions from relevant teams, develop test plans / scenarios and execute user tests, where relevant.
• Serve as liaison between team and external stakeholders for delivery of projects or initiatives.
• Manage resolution of issues through stakeholders or project team members and liaise with affected business areas.
• Undertake quality assurance process to ensure deliverables are fit for purpose and the risk of omissions, duplication and error is reduced.
• Manage governance aspects of the organization from the 1st line of defense perspective including monitoring of relevant outsourcing, vendor management and procurement of services.
• Supports the delivery of Board, regional and local reports/presentations or managing local committee meetings, where required.

Job Requirements
Experience/ Skills:

• Program/ project delivery with material IT component
• Lean/ 6-sigma/ Design Thinking/ Agile experience
• Stakeholder engagement and influence
• Customer experience development & delivery
• Vendor management
• Collaborating with multiple department stakeholders
• Report / presentation preparation

Knowledge:

• Operational excellence programs
• Project management
• Understanding of insurance products, coverages, core servicing/ claims processes and Takaful knowledge.
• Digital technology platforms; the component parts, how they work from business perspective and optimal approach to business input to shape them

Qualifications:

• Project Management
• Operational excellence, design thinking-based training/ qualifications
• Customer-based training/ qualifications

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Let\xe2\x80\x99s continue to grow together!

• Location(s): Kuala Lumpur, Malaysia
• Recruiter name: Kamilia Kamil